At a Glance
- Tasks: Deliver exceptional customer experiences and support online vehicle purchases.
- Company: Join Calex, a leader in innovative learning for the automotive industry.
- Benefits: Earn up to £40,000, enjoy 25 days leave, and access great employee perks.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Be the digital face of Stellantis and help customers make informed decisions.
- Qualifications: Passion for customer service and experience in retail or automotive sales.
The predicted salary is between 28350 - 34650 £ per year.
Annual Salary Up to £40,000 depending on experience
Location: Hybrid / Coventry
Application Deadline: Sunday, November 22, 2026
About Calex
Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.
Job Summary
As a Customer Experience & Sales Specialist, you will be the digital face of the Stellantis brands, delivering an exceptional customer experience across our online sales platform. Acting as the primary point of contact for customers, you will support them throughout their vehicle purchasing journey, whether they complete their purchase online or through one of our retail partners. This is an exciting opportunity to play a key role in Stellantis' digital growth strategy, helping customers make informed decisions while contributing to online sales success. You will provide a seamless, professional and customer-focused experience from first enquiry through to order fulfilment. Engaging with customers through live chat, telephone, WhatsApp and email, you will build rapport, answer questions and guide customers through every stage of their purchasing journey. Working in a fast-paced digital environment, you'll use a range of technology and CRM systems to manage customer interactions, maintain accurate records and support retailers with effective customer handovers.
Key Responsibilities
- Deliver an exceptional customer experience across digital and offline channels, including live chat, telephone, WhatsApp and email.
- Engage confidently with new and existing customers, providing professional, compliant and reassuring support throughout their vehicle buying journey.
- Qualify customer enquiries and identify the most appropriate route to purchase.
- Build and maintain strong product, brand and finance knowledge through ongoing training and development.
- Accurately record customer details and interaction history to ensure seamless retailer follow-up and customer continuity.
- Contribute to the achievement of digital sales targets and commercial objectives.
- Ensure all customer interactions remain compliant with company standards and regulatory requirements, including FCA guidelines.
About You
We're looking for someone who is passionate about customer service, enjoys working in a digital environment and thrives on helping customers make important purchasing decisions.
- Experience in a customer-facing or retail sales environment, preferably within the automotive sector.
- Excellent verbal and written communication skills.
- The ability to work independently while contributing positively to a team environment.
- Strong organisational skills, attention to detail and effective time management.
- A flexible and adaptable approach to work.
- The ability to perform in a fast-paced, evolving environment.
- Knowledge of sales processes, customer retention techniques and lead management.
- Experience using CRM systems, ideally Salesforce.
- An understanding of FCA-regulated processes is advantageous (training and support will be provided where required).
- A customer-first mindset with a passion for delivering outstanding service.
To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role. Please indicate which role you are applying for (Permanent or Fixed Term Maternity Cover).
Salary & Benefits:
- Up to £40,000 depending on experience (including commission payments) plus the option to join the Stellantis salary sacrifice car scheme.
- 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.
Contract: 2 x Permanent / Full Time and 1 x Fixed Term (12 months) / Full time
Working Hours: 40 hours per week
Working Pattern: 5 days per week on a 7-day rolling rota, including weekends
Place of Work: Hybrid – minimum 3 days per week based at Stellantis Head Office in Coventry
Pre-employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.
Employment: The successful candidate will be employed by Calex UK (www.calexuk.com).
Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
Customer Experience & Digital Sales Specialist | Stellantis in Coventry employer: Calex Uk
Calex UK is an exceptional employer, offering a dynamic work environment in Coventry where innovation meets collaboration. Employees benefit from a strong focus on professional development, with ample opportunities for growth within the automotive sector, while being part of a supportive culture that values compliance and customer satisfaction at the highest levels. Join us to make a meaningful impact in a role that directly influences executive decision-making and enhances customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & Digital Sales Specialist | Stellantis in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Calex Uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Calex Uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience & Digital Sales Specialist | Stellantis in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Calex Uk:Your cover letter is your chance to shine! Tell us why you want to work at Calex Uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Calex Uk!
How to prepare for a job interview at Calex Uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
