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For Companies At a Glance
- Tasks: Be the online face of our brands, guiding customers through their purchase journey.
- Company: Join Calex, a leader in innovative learning solutions for the automotive industry.
- Benefits: Competitive salary, hybrid work, generous leave, and wellness perks.
- Why this job: Make a real impact on customer experiences in a fast-paced digital environment.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
The predicted salary is between 32000 - 48000 £ per year.
About Us
Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.
We are currently seeking to recruit a Brand Specialist to join the eCommerce department at Stellantis in Coventry. As a Brand Specialist, you will be the online representative and primary point of contact for our brands. You will deliver an outstanding customer experience on our digital platform, supporting the Group’s digital sales aspirations. Working directly with customers, you will guide and assist customers in completing their purchase journey, either online or offline with a retailer. In this role, you will provide a seamless and professional experience for all prospects and customers, from initial contact to order fulfilment. Communication will involve live chat, telephony, WhatsApp, and email, so a confident and professional approach to customer support is essential.
Key Responsibilities
- Qualify and deliver outstanding customer experience through the appropriate channel, online or offline – using tools / technology to support i.e. live chat, phone/WhatsApp & email
- Strong verbal and written communication skills, with both new prospects and existing customers, engaging in a professional, compliant and reassuring manner to assist prospects in their car purchasing journey
- Keep updated with brand related, product and finance training to deliver a great experience to customers and prospects
- Capture and maintain accurate customer information and interaction details to support seamless handover and follow up by retailer
- Contribute to the achievement of the Company’s commercial digital sales objectives
- Ensure all communications and correspondence is compliant and meets the Quality objectives (existing FCA training would be advantageous, as this is a regulated responsibility, but training will be given).
About You
- Recent retailer experience is desirable (not essential, but preferable)
- Able to work with a high level of autonomy
- Great time keeping and work ethic, and a team player
- Be flexible and adaptable
- Be energised by a fast paced and changing environment
- Have great attention to detail
- Be a strong, confident communicator, verbal and written
- Understand sales and customer retention techniques
- Well-versed in the use of lead management / CRM systems (Ideally Salesforce)
- Financial Conduct Authority Regulated – experience / trained
- Customer Focused
Our Calex Core Values
- Caring & Supportive
- Open & Honest
- Welcoming & Inclusive
- Collaborative & Inspiring
- Enjoyable & Rewarding
- Flexible & Adaptable
- Accountable & Reliable
- Healthy & Sustainable
To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role.
Salary & Benefits
Circa £40,000 per annum depending on experience (includes commission payments), option to join the Stellantis ECOS Vehicle scheme, 26 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.
Contract
Permanent / Full Time
Working Hours
40 hours per week
Working Pattern
You will work 5 days a week on a 7-day rolling rota, which will include weekend work.
Place of Work
Hybrid role, working from home and the Stellantis Head Office in Coventry, at least 3 days per week.
Pre-employment Checks
Calex will undertake the relevant/standard employment checks with all successful candidates. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.
Employment
The successful candidate will be employed by Calex UK.
Visa Sponsorship
Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
Brand Specialist | Stellantis Calex UK Permanent/Full Time in Coventry employer: Calex UK
Contact Detail:
Calex UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist | Stellantis Calex UK Permanent/Full Time in Coventry
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Calex's website and social media. Understanding their values and recent projects will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can enhance the customer experience as a Brand Specialist.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles that highlight your customer service skills and adaptability. This will demonstrate your fit for the fast-paced environment at Stellantis.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart. Plus, it shows you’re proactive and keen to join the team at Calex.
We think you need these skills to ace Brand Specialist | Stellantis Calex UK Permanent/Full Time in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Brand Specialist role. Highlight relevant experience, especially in customer service and digital sales, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our values at Calex. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong verbal and written skills. We want to see clear, concise, and engaging language that mirrors the professional tone we value.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Calex UK
✨Know the Brand Inside Out
Before your interview, make sure you research Stellantis and its brands thoroughly. Understand their values, products, and recent developments in the automotive industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Master the Communication Channels
Since the role involves various communication methods like live chat, WhatsApp, and email, practice how you would handle customer interactions through these channels. Prepare examples of how you've successfully communicated with customers in the past, focusing on clarity and professionalism.
✨Showcase Your Customer Focus
Be ready to discuss your approach to delivering outstanding customer experiences. Think of specific instances where you went above and beyond for a customer. Highlight your understanding of sales and customer retention techniques, as this is crucial for the Brand Specialist role.
✨Prepare for Compliance Questions
Given that this role involves FCA regulations, brush up on what compliance means in a customer service context. Be prepared to discuss how you would ensure all communications are compliant and meet quality objectives, even if you haven't had direct experience with FCA training.
