At a Glance
- Tasks: Be the online face of our brands, guiding customers through their purchase journey.
- Company: Join Calex, a leader in innovative learning solutions for the automotive industry.
- Benefits: Earn up to £40,000, enjoy 25 days leave, and access great health perks.
- Other info: Flexible hybrid role with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced digital environment.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 35000 - 40000 £ per year.
Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.
Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.
As a Brand Specialist, you will be the online representative and primary point of contact for our brands. You will deliver an outstanding customer experience on our digital platform, supporting the Group’s digital sales aspirations. Working directly with customers, you will guide and assist customers in completing their purchase journey, either online or offline with a retailer.
In this role, you will provide a seamless and professional experience for all prospects and customers, from initial contact to order fulfilment. Communication will involve live chat, telephony, WhatsApp, and email, so a confident and professional approach to customer support is essential.
Key Responsibilities- Qualify and deliver outstanding customer experience through the appropriate channel, online or offline – using tools/technology to support i.e. live chat, phone/WhatsApp & email
- Strong verbal and written communication skills, with both new prospects and existing customers, engaging in a professional, compliant and reassuring manner to assist prospects in their car purchasing journey
- Keep updated with brand related, product and finance training to deliver a great experience to customers and prospects
- Capture and maintain accurate customer information and interaction details to support seamless handover and follow up by retailer
- Contribute to the achievement of the Company’s commercial digital sales objectives
- Ensure all communications and correspondence is compliant and meets the Quality objectives (existing FCA training would be advantageous, as this is a regulated responsibility, but training will be given)
- Recent retailer experience is desirable (not essential, but preferable)
- Able to work with a high level of autonomy
- Great time keeping and work ethic, and a team player
- Be flexible and adaptable
- Be energised by a fast paced and changing environment
- Have great attention to detail
- Be a strong, confident communicator, verbal and written
- Understand sales and customer retention techniques
- Well-versed in the use of lead management/CRM systems (Ideally Salesforce)
- Financial Conduct Authority Regulated – experience / trained
- Customer Focused
- Caring & Supportive
- Open & Honest
- Welcoming & Inclusive
- Collaborative & Inspiring
- Enjoyable & Rewarding
- Flexible & Adaptable
- Accountable & Reliable
- Healthy & Sustainable
- Up to £40,000 depending on experience (includes commission payments), plus option to join the Stellantis CCS Vehicle scheme.
- 25 Days Annual Leave.
- Calex Employee Benefits Packages: Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships, on‑Demand 24‑Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.
- Permanent / Full Time
- 40 hours per week
- You will work 5 days a week on a 7‑day rolling rota, which will include weekend work.
- Hybrid role, working from home and the Stellantis Head Office in Coventry, at least 3 days per week.
Calex will undertake the relevant/standard employment checks with all successful candidates. This includes contacting all nominated references, checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre‑employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.
EmploymentThe successful candidate will be employed by Calex UK.
Visa SponsorshipAlthough Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
Brand Specialist | Stellantis in Coventry employer: Calex UK
Calex UK is an excellent employer, offering a dynamic work environment in Coventry where innovation and teamwork thrive. Employees benefit from a comprehensive package that includes 25 days of annual leave, private healthcare, and well-being support, fostering both personal and professional growth. With a focus on analytical excellence and actionable insights, this role provides meaningful opportunities to contribute to the success of the sales team while enjoying a supportive company culture.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Specialist | Stellantis in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Calex UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Calex UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Brand Specialist | Stellantis in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Calex UK:Your cover letter is your chance to shine! Tell us why you want to work at Calex UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Calex UK!
How to prepare for a job interview at Calex UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
