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For Companies At a Glance
- Tasks: Assist customers, schedule service appointments, and communicate vehicle maintenance needs.
- Company: Johnsons Mazda Gloucester, a dynamic automotive service provider.
- Benefits: Paid apprenticeship with nationally recognised training and career progression opportunities.
- Why this job: Kickstart your career in the automotive industry while earning and learning.
- Qualifications: GCSEs in Maths and English, strong interest in vehicles, and excellent communication skills.
- Other info: Inclusive environment with support for all learners and opportunities for personal growth.
The predicted salary is between 800 - 1400 £ per month.
IMI-Approved Apprenticeship – Level 2
Employer: Johnsons
Location: Gloucester (travel required for training)
Johnsons Mazda Gloucester is seeking a motivated and enthusiastic individual to join as a Service Advisor Apprentice. This apprenticeship provides a structured route into the automotive service industry, combining paid employment with nationally recognised Level 2 training. Working alongside experienced service advisors, you will develop the skills and knowledge to become proficient in customer service, service coordination, and vehicle maintenance communication. This role is ideal for individuals with a passion for cars, excellent communication skills, and a desire to grow in a dynamic automotive environment.
Key Responsibilities
- Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
- Greet customers professionally to ensure a positive service experience
- Liaise between customers and service technicians regarding vehicle concerns, service requirements, and estimated completion times
- Interpret maintenance schedules, service manuals, and repair estimates to provide accurate recommendations
- Coordinate with parts departments to ensure timely availability of components
- Keep customers updated on service progress, including any additional work identified during inspections
- Handle customer complaints professionally, striving for satisfactory resolutions
- Use computerised systems to input service orders, generate invoices, and maintain customer records
- Maintain a clean and organised service reception area
- Attend all training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness
Working Week
40 hours per week, typically Monday to Friday. Normal working hours: 8:30am – 5:30pm, although this may vary depending on the dealership. Approximately 20% of your working week will be dedicated to Off-the-Job (OTJ) learning, delivered via online classrooms, face-to-face sessions, and block release training at The Mazda Academy Training Centre, Stewartby.
Training & Time Away From Home
Apprentices are employed directly by Johnsons Mazda dealership. Training includes week-long block release, requiring travel and overnight stays away from home at The Mazda Academy Training Centre, Stewartby. Supported through:
- Face-to-face technical and customer service sessions
- Virtual classroom sessions and e-learning
- Workplace coaching and mentoring
All training aligns with IMI / ESFA standards, providing nationally recognised qualifications and practical skills to succeed.
Qualification
Level 2 Customer Service Practitioner Apprenticeship (IMI)
Duration: 12 months + 12 weeks for End Point Assessment (EPA). Covers workplace competence, technical knowledge, and OTJ learning. Completion provides a nationally recognised qualification and a clear route into automotive service careers.
Salary
Pay is set by the employing Johnsons Mazda dealership. All apprentices are paid at least the Apprenticeship Minimum Wage, with opportunities for progression as skills develop.
Entry Requirements
- Aged 16+
- GCSE (or equivalent) grade A–C / 9–4 in Maths and English (Predicted grades are accepted, provided the final results meet the required standards)
- Strong interest in vehicle service and customer support
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Willingness to follow instructions and learn from experienced colleagues
- Basic IT skills for documentation and communication
- Working towards or holding a valid driving licence
About Calex UK
Calex UK is the official apprenticeship recruitment and training partner to Mazda in the UK. They deliver high-quality, employer-led apprenticeship programmes aligned to IMI standards. Barriers to learning can be caused by many different difficulties including learning, physical, social, emotional, and mental health, as well as language and communication difficulties. Calex UK is an inclusive and supportive provider, with a dedicated team that will provide advice and guidance to all learners and to assess any reasonable adjustments required. Calex UK is committed to actively promoting equality of opportunity to ensure that all learners reach their full learning potential and achieve success during their learning journey. If you require any adjustments to access the application process or to discuss this in more detail, please contact us.
Recruitment Process
Applications are assessed against entry and qualification requirements. Suitable applicants will receive further information by email. If you do not hear back within 5 working days, please assume your application has been unsuccessful. Applicants must provide evidence of qualifications (GCSEs / Functional Skills). For support, adjustments, or application queries, please contact: apprenticeships@calexuk.com
Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester Johnsons employer: Calex UK Ltd
Contact Detail:
Calex UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester Johnsons
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Johnsons Mazda Gloucester. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for customer service roles, like how you’d handle a difficult customer. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your passion for cars! Since this role is all about the automotive service industry, make sure to share your enthusiasm for vehicles during the interview. Talk about any relevant experiences or interests that highlight your commitment to learning and growing in this field.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester Johnsons
Some tips for your application 🫡
Show Your Passion for Cars: When writing your application, let us know why you're excited about the automotive industry. Share any experiences or interests you have that relate to cars, as this will help us see your enthusiasm and fit for the role.
Highlight Your Communication Skills: Since this role involves a lot of customer interaction, make sure to showcase your communication skills in your application. Use examples from previous experiences where you've successfully helped customers or worked in a team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will make it easier for us to see your qualifications and suitability for the apprenticeship.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures that we receive all the necessary information and can process your application smoothly. Plus, it shows you're keen to join our team at Johnsons Mazda Gloucester.
How to prepare for a job interview at Calex UK Ltd
✨Know Your Stuff
Before the interview, make sure you research Johnsons Mazda and their services. Familiarise yourself with common customer service scenarios in the automotive industry. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Customer Service Advisor Apprentice, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play with a friend to simulate customer interactions, which can help you feel more prepared for real-life situations.
✨Demonstrate Your Passion for Cars
Let your enthusiasm for vehicles shine through during the interview. Share any relevant experiences or knowledge about cars that you have. This will not only make you stand out but also show that you're genuinely excited about the opportunity to work in the automotive service industry.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the training process, team dynamics, or growth opportunities within Johnsons Mazda. Asking insightful questions demonstrates your eagerness to learn and engage with the company.