At a Glance
- Tasks: Assist customers, schedule appointments, and communicate vehicle service needs.
- Company: Johnsons Mazda Gloucester, a dynamic player in the automotive industry.
- Benefits: Paid apprenticeship with Level 2 training and hands-on experience.
- Other info: 40-hour work week with dedicated training time at The Mazda Academy.
- Why this job: Kickstart your career in the automotive world while earning and learning.
- Qualifications: Passion for cars and strong communication skills required.
The predicted salary is between 15000 - 20000 £ per year.
IMI-Approved Apprenticeship – Level 2
Employer: Johnsons
Location: Gloucester (travel required for training)
Johnsons Mazda Gloucester is seeking a motivated and enthusiastic individual to join as a Service Advisor Apprentice. This apprenticeship provides a structured route into the automotive service industry, combining paid employment with nationally recognised Level 2 training. Working alongside experienced service advisors, you will develop the skills and knowledge to become proficient in customer service, service coordination, and vehicle maintenance communication. This role is ideal for individuals with a passion for cars, excellent communication skills, and a desire to grow in a dynamic automotive environment.
Key Responsibilities
- Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
- Greet customers professionally to ensure a positive service experience
- Liaise between customers and service technicians regarding vehicle concerns, service requirements, and estimated completion times
- Interpret maintenance schedules, service manuals, and repair estimates to provide accurate recommendations
- Coordinate with parts departments to ensure timely availability of components
- Keep customers updated on service progress, including any additional work identified during inspections
- Handle customer complaints professionally, striving for satisfactory resolutions
- Use computerised systems to input service orders, generate invoices, and maintain customer records
- Maintain a clean and organised service reception area
- Attend all training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness
Working Week
40 hours per week, typically Monday to Friday. Normal working hours: 8:30am – 5:30pm, although this may vary depending on the dealership. Approximately 20% of your working week will be dedicated to Off-the-Job (OTJ) learning, delivered via online classrooms, face-to-face sessions, and block release training at The Mazda Academy Training Centre, Stewartby.
Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester Johnsons employer: Calex UK Ltd
Johnsons Mazda Gloucester is an excellent employer that offers a supportive and dynamic work environment for aspiring automotive professionals. With a strong focus on employee development through structured training and mentorship, apprentices can expect to gain valuable skills while working alongside experienced service advisors. The company fosters a culture of teamwork and customer satisfaction, making it an ideal place for individuals passionate about cars and committed to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester Johnsons
✨Tip Number 1
Get to know the company! Research Johnsons Mazda Gloucester and understand their values, services, and what makes them tick. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor Apprentice, you'll need to interact with customers daily. Role-play with friends or family to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider tips and even lead to job opportunities.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets into the right hands. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester Johnsons
Some tips for your application 🫡
Show Your Passion for Cars:Let us know why you're excited about the automotive industry! Share any experiences or interests you have with cars, whether it's working on them, attending car shows, or just being a fan. This will help us see your enthusiasm and fit for the role.
Highlight Your Communication Skills:As a Service Advisor Apprentice, you'll be chatting with customers all day. Make sure to showcase your communication skills in your application. Use clear and friendly language, and maybe even share an example of a time you helped someone solve a problem.
Tailor Your Application:Don’t just send a generic application! Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We want to make it easy for you to apply! Head over to our website to submit your application. It’s straightforward, and you’ll find all the info you need to get started on your journey with us at Johnsons Mazda Gloucester.
How to prepare for a job interview at Calex UK Ltd
✨Know Your Stuff About Cars
Brush up on basic automotive knowledge and terminology. Being able to talk about cars and their maintenance will show your passion for the industry and impress the interviewers at Johnsons Mazda Gloucester.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice how you would greet customers and handle enquiries. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Show Enthusiasm for Learning
Express your eagerness to learn and grow within the automotive service industry. Mention any relevant training or workshops you've attended, and be ready to discuss how you plan to make the most of the apprenticeship opportunity.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask the interviewers. This shows that you're genuinely interested in the role and the company. You might ask about the training process or what a typical day looks like for a Service Advisor Apprentice.
