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For Companies At a Glance
- Tasks: Assist customers, schedule service appointments, and communicate vehicle maintenance needs.
- Company: Beechwood Mazda, a dynamic automotive service provider in Derby.
- Benefits: Earn while you learn with a structured apprenticeship and recognised qualifications.
- Why this job: Kickstart your career in the automotive industry with hands-on experience and training.
- Qualifications: GCSEs in Maths and English, strong interest in vehicles, and excellent communication skills.
- Other info: Inclusive environment with support for all learners and opportunities for career progression.
The predicted salary is between 800 - 1400 £ per month.
Beechwood Mazda is seeking a motivated and enthusiastic individual to join as a Service Advisor Apprentice. This apprenticeship provides a structured route into the automotive service industry, combining paid employment with nationally recognised Level 2 training. Working alongside experienced service advisors, you will develop the skills and knowledge to become proficient in customer service, service coordination, and vehicle maintenance communication. This role is ideal for individuals with a passion for cars, excellent communication skills, and a desire to grow in a dynamic automotive environment.
Key Responsibilities
- Assist customers in scheduling service appointments, providing information on available services, and answering enquiries.
- Greet customers professionally to ensure a positive service experience.
- Liaise between customers and service technicians regarding vehicle concerns, service requirements, and estimated completion times.
- Interpret maintenance schedules, service manuals, and repair estimates to provide accurate recommendations.
- Coordinate with parts departments to ensure timely availability of components.
- Keep customers updated on service progress, including any additional work identified during inspections.
- Handle customer complaints professionally, striving for satisfactory resolutions.
- Use computerised systems to input service orders, generate invoices, and maintain customer records.
- Maintain a clean and organised service reception area.
- Attend all training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness.
Working Week
40 hours per week, typically Monday to Friday. Normal working hours: 8:30am – 5:30pm, although this may vary depending on the dealership. Approximately 20% of your working week will be dedicated to Off-the-Job (OTJ) learning, delivered via online classrooms, face-to-face sessions, and block release training at The Henry Ford Academy.
Training & Time Away From Home
Apprentices are employed directly by Beechwood Mazda. Training includes week-long block release, requiring travel and overnight stays away from home at The Mazda Academy. Supported through:
- Face-to-face technical and customer service sessions.
- Virtual classroom sessions and e-learning.
- Workplace coaching and mentoring.
All training aligns with IMI / ESFA standards, providing nationally recognised qualifications and practical skills to succeed.
Qualification
Level 2 Customer Service Practitioner Apprenticeship (IMI). Duration: 12 months + 12 weeks for End Point Assessment (EPA). Covers workplace competence, technical knowledge, and OTJ learning. Completion provides a nationally recognised qualification and a clear route into automotive service careers.
Salary
Pay is set by the employing dealership. All apprentices are paid at least the Apprenticeship Minimum Wage, with opportunities for progression as skills develop.
Entry Requirements
- Aged 16+
- GCSE (or equivalent) grade A–C / 9–4 in Maths and English (Predicted grades are accepted, provided the final results meet the required standards).
- Strong interest in vehicle service and customer support.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Willingness to follow instructions and learn from experienced colleagues.
- Basic IT skills for documentation and communication.
- Working towards or holding a valid driving licence.
About Calex UK
Calex UK is the official apprenticeship recruitment and training partner to Mazda in the UK. They deliver high-quality, employer-led apprenticeship programmes aligned to IMI standards. Barriers to learning can be caused by many different difficulties including learning, physical, social, emotional, and mental health, as well as language and communication difficulties. Calex UK is an inclusive and supportive provider, with a dedicated team that will provide advice and guidance to all learners and to assess any reasonable adjustments required. Calex UK is committed to actively promoting equality of opportunity to ensure that all learners reach their full learning potential and achieve success during their learning journey. If you require any adjustments to access the application process or to discuss this in more detail, please contact us.
Recruitment Process
Applications are assessed against entry and qualification requirements. Suitable applicants will receive further information by email. If you do not hear back within 5 working days, please assume your application has been unsuccessful. Applicants must provide evidence of qualifications (GCSEs / Functional Skills). For support, adjustments, or application queries, please contact: apprenticeships@calexuk.com
Customer Service Advisor Apprenticeship – Beechwood Mazda Derby Beechwood employer: Calex UK Ltd
Contact Detail:
Calex UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Apprenticeship – Beechwood Mazda Derby Beechwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Beechwood Mazda. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like 'How would you handle a difficult customer?' This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your passion for cars! Since this role is all about customer service in the automotive industry, share any relevant experiences or interests you have. Whether it's fixing up your own car or just being a car enthusiast, let that enthusiasm shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor Apprenticeship – Beechwood Mazda Derby Beechwood
Some tips for your application 🫡
Show Your Passion for Cars: When you're writing your application, let your love for cars shine through! Mention any relevant experiences or interests that show you’re genuinely excited about the automotive industry.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. Use keywords from the job description to demonstrate that you understand what Beechwood Mazda is looking for in a Service Advisor Apprentice.
Be Professional Yet Friendly: While it’s important to keep things professional, don’t be afraid to let your personality come through. A friendly tone can make your application stand out and show that you’d fit right into the team!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to the right people at Beechwood Mazda!
How to prepare for a job interview at Calex UK Ltd
✨Know Your Stuff
Before the interview, make sure you research Beechwood Mazda and understand their services. Familiarise yourself with common customer service scenarios in the automotive industry, as this will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions for customer service roles, such as how you would handle a difficult customer or explain a service process. This will help you articulate your thoughts clearly during the actual interview.
✨Dress to Impress
Even though it’s an apprenticeship, first impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and are ready to represent Beechwood Mazda in a professional manner.
✨Ask Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training process, team dynamics, or growth opportunities within the company. It demonstrates your enthusiasm for the role and helps you gauge if it's the right fit for you.