Junior Mdm Analyst - Uk in Royal Tunbridge Wells

Job Summary:

The Junior MDM Analyst delivers managed services within SLA as defined in client's statement of work using Calero software solutions.

Responsibilities:

• Process requests from our customers in a way that will delight them




• Maintain market data inventory accurately using Calero’s cutting edge MDM software




• Reconcile and process vendor invoices for payment; investigate and resolve any cost discrepancies




• Prepare, verify and distribute reports




• Support development and maintenance of bespoke client functionality




• Co-ordinate software updates within our global team, including internal testing




• Assist Customer in User Acceptance Testing




• Contribute to and participate in regular service review meetings or conference calls with customers and relevant staff members




• Monitor and report on a regular basis, regarding Service Level Agreement metrics




• Continuously review and audit existing processes to ensure effective performance and compliance with mutually agreed requirements and control procedures




• Promote the managed service activities, new features and projects that may benefit the customer and increase revenues




• Become a subject matter expert in the assigned customer’s profile of market data services with a specific focus on their business




• In collaboration with team members, demonstrate the value of our solutions to our customer and ensure that the managed service meets and exceeds their expectations




• Own all relevant documentation, including customer process documents, keeping them up to date




• Raise a Help Desk ticket for any system issue and manage ticket to resolution




• Perform related duties as assigned by supervisor




• Maintain compliance with all company policies and procedures




• Evaluate process and automate whenever possible




• Conduct regular client meetings




• Answer questions during meetings, providing further background and detail

Education:

• Bachelors Degree or equivalent experience in an analytical field (preferred)




• Experience in analyzing data sets

Experience and Training:

• A previous role working in an office/professional environment (like an internship) where they were involved in using Excel

Technical Knowledge:

• Data entry knowledge




• Excellent at writing formal emails




• Confident with customer facing role




• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers




• Strong organizational skills and time keeping




• Good overall computer proficiency (MS Office – Word, Outlook, etc.)




• Must be able to meet deadlines, while maintaining a positive attitude and providing exemplary customer service




• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

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