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- Tasks: Lead a dynamic hotel team to deliver exceptional guest experiences and manage operations.
- Company: Join the award-winning Caledonian Hotel Group, a leader in UK hospitality.
- Benefits: Enjoy 30 days annual leave, birthday off, discounts, and career development.
- Other info: Embrace diversity and inclusion in a vibrant workplace with real career progression.
- Why this job: Make guests smile while growing your leadership skills in a supportive environment.
- Qualifications: Experience in management or supervisory roles, with a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
This is a fantastic opportunity to join the British Travel Awards Best Hotel Group. Whether you are an experienced hotel manager or have management experience from other industries we would love to hear from you. Caledonian Hotel’s Collection is part of one of the UK’s leading providers of short breaks, holidays and experiences. Our people are our greatest asset, and we encourage personal development, innovative thinking and value our employee’s voices. Our mission is to make people smile, whether that is our guests, our people or our communities.
What an Assistant Manager Does
- You own the operation, working closely with the management team to deliver a best-in-class guest experience.
- You lead the hotel team, managing performance, absence and maintain standards.
- You manage guest expectations, problem solve, turn negatives into positives and use your experience to make sure complaints are dealt with effectively.
- You ensure our people are safe, proactively managing risk and ensuring compliance of Health and Safety policy and procedures.
- You develop both yourself and others, identifying talent and act as a mentor.
- You train your team, ensuring 100% completion of mandatory training.
- You make good decisions to manage profitability and maximise sales opportunities.
- You create a culture of high performance working by open and honest communication and effective feedback.
What an Assistant Manager Looks Like
- You are a confident leader with a passion for hospitality.
- You will have experience in a supervisory or management role, either in hotels or a complimentary industry.
- You are organised and use time effectively to solve problems.
- You put our guests first and prioritise the guest experience over everything else.
- You are calm and positive, supporting the team to navigate peak times.
- You are a confident communicator, professional and authentic.
- You are hands on, supporting all the departments when needed.
- You are flexible, supporting a 24/7 operation.
Benefits
- 30 days annual leave, including bank holidays.
- A paid day off to celebrate your birthday (After a qualifying period).
- Significant employee discounts on Caledonian and partner holiday products, including entertainment breaks.
- Company pension scheme.
- Possible live-in accommodation (hotel specific).
- Ongoing training, leadership development and genuine career progression opportunities within the Caledonian Hotel Collection.
Diversity & Inclusion
Caledonian is proud to promote a culture of diversity and inclusion within our hotels. We are committed to creating a welcoming and supportive working environment where every individual’s unique perspective and talent is valued and respected.
Assistant Manager in Blackpool employer: Caledonian Tower Hotel
Contact Detail:
Caledonian Tower Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Blackpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Caledonian. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your passion for hospitality aligns with our mission to make people smile. We love candidates who can demonstrate their understanding of our ethos!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you turned negatives into positives. We want to see how you handle challenges and keep the guest experience top-notch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Caledonian.
We think you need these skills to ace Assistant Manager in Blackpool
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to making guests smile and how you prioritise their experience above all else.
Highlight Your Leadership Skills: As an Assistant Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times you've managed a team, resolved conflicts, or mentored others to success. We want to see how you can inspire and support your colleagues!
Be Authentic and Professional: We value authenticity, so be yourself in your application! Use a professional tone but don’t be afraid to let your personality come through. This helps us get a sense of who you are and how you might fit into our team.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you're keen on joining our fantastic team!
How to prepare for a job interview at Caledonian Tower Hotel
✨Know the Company Inside Out
Before your interview, take some time to research the Caledonian Hotel Collection. Understand their mission, values, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. Be ready to discuss how you can apply these skills to enhance the guest experience at the hotel.
✨Emphasise Problem-Solving Abilities
The role requires a calm and positive approach to problem-solving. Think of specific situations where you've turned negatives into positives, especially in a hospitality context. Highlight your ability to manage guest expectations and how you handle complaints effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, training opportunities, or how they measure success in the Assistant Manager role. This shows that you're not just interested in the position, but also in contributing to the hotel's growth and success.