At a Glance
- Tasks: Lead a team to enhance guest experience across onboard, station, and lounges.
- Company: Caledonian Sleeper Limited, a key player in Scotland's travel industry.
- Benefits: Competitive salary, full-time hours, and the chance to travel across beautiful Scotland.
- Other info: Fixed term contract with opportunities for professional growth.
- Why this job: Make a real difference in guest experiences while managing a passionate team.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Caledonian Sleeper Limited in Scotland seeks a Performance & Standards Manager on a fixed term 1-year contract.
The role is full time (37.5 hours) with a salary of £50,149.78.
Travel between Central Belt and the Highlands is required to lead guest experience across onboard, station, and lounges.
You will oversee a team of around 34 frontline staff, drive safety and service standards, and manage recruitment, training, and performance in line with CSL values.
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Guest Experience Performance Lead (1-Year Maternity Cover) in Scotland employer: Caledonian Sleeper Limited.
Caledonian Sleeper is an exceptional employer, offering a vibrant work culture that prioritises Togetherness, Respect, Integrity, and Passion. As a Guest Experience Lounge Manager at London Euston, you will lead a dedicated team in delivering outstanding hospitality while enjoying benefits such as free travel for you and your family, generous annual leave, and opportunities for professional growth within a supportive and inclusive environment.
Contact Details:
Caledonian Sleeper Limited. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Performance Lead (1-Year Maternity Cover) in Scotland
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Guest Experience Performance Lead (1-Year Maternity Cover) in Scotland
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Caledonian Sleeper Limited.
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Caledonian Sleeper Limited.. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
