Depot Contracts Engineer in Glasgow

Caledonian Sleeper is an iconic overnight rail journey connecting Scotland with London, operating nightly (except Saturdays), serving major cities and rural destinations. Established in the late 19th century, Caledonian Sleeper has a long-standing reputation for comfort, hospitality and delivering a unique travel experience across the UK’s scenic routes. The service operates primarily overnight, allowing passengers to sleep comfortably on specially designed sleeper trains, arriving refreshed at their destination. As a service operated on behalf of the Scottish Government, it is part of the UK’s public sector efforts to promote sustainable and convenient travel. At Caledonian Sleeper, our core values of Togetherness, Respect, Integrity, and Passion underpin everything we do. We believe that fostering a collaborative, respectful and passionate approach is essential to delivering an exceptional guest experience. We are committed to building a diverse and inclusive organisation that reflects the communities we serve.

The Depot Contracts Engineer is the on-site ambassador for Caledonian Sleeper at our primary service delivery depot. You will oversee Operations, Maintenance, Cleaning and Presentation of the fleet, while managing stakeholders and coordinating with 3rd party contracted delivery partners to ensure reliable, high-quality output for our guests and onboard teams. The role requires strong contract governance, performance management, and effective collaboration with partners to consistently meet contract deliverables and high standards of service.

What you’ll do:

• Act as the Caledonian Sleeper representative on-site at the designated depots.
• Build and maintain effective relationships with 3rd party delivery partners, internal stakeholders and onboard teams.
• Lead communications to ensure clear expectations, timely updates and alignment across all parties.
• Develop and implement systems to measure contract performance against agreed KPIs and service levels.
• Drive best-practice standardisation across similar contracts to improve consistency and efficiency.
• Monitor warranty processes, ensuring understanding and compliance by all staff, contractors and maintainers on-site.
• Manage 3rd party joint-working processes, including governance, SLAs and regular performance reviews.
• Support the development and optimisation of Cleaning and Presentation standards for the fleet.
• Contribute to depot process optimisation spanning operations, maintenance and cleaning activities.
• Oversee in-process checks and final inspections of maintenance and cleaning work where applicable, ensuring compliance with quality standards.
• Provide 1st level engineering support and coordinate input from the fleet engineering team where necessary.
• Manage additional contract services such as arising work and relief events, including tracking, remediation and reporting.
• Coordinate with third-party partners to resolve fleet issues promptly and minimise impact on service delivery.
• Identify opportunities for improvement in contract delivery, safety and efficiency.
• Implement corrective actions and share learnings across depots to raise overall performance.

What we’re looking for:

• Experience in contract management within rail, transport or a related service delivery environment.
• Engineering qualification to HND/HNC level or equivalent industry experience.
• Demonstrated ability to lead on-site partnerships with third-party vendors.
• Strong stakeholder management, communication and problem-solving skills.
• Knowledge of warranty processes and quality assurance practices.
• Experience with performance measurement, KPI tracking and process standardisation.
• A passionate advocate for employee experience and a track record of delivering tangible improvements.

OUR VALUES: TOGETHERNESS, RESPECT, INTEGRITY AND PASSION

• Togetherness: You will collaborate daily with 3rd party partners, internal teams and onboard staff to deliver a unified, seamless guest experience.
• Respect: You will cultivate respectful partnerships with suppliers and colleagues, upholding inclusive, fair processes in governance, feedback and performance reviews.
• Integrity: You will uphold rigorous contract governance, compliance and safety standards.
• Passion: Your drive for continuous improvement and high standards will translate into enhanced cleanliness, presentation and reliability of the fleet.

WHY CALEDONIAN SLEEPER?

• Be part of an iconic brand with a rich heritage and a forward-looking future.
• Collaborate across a diverse network of partners, depots and onboard teams in a values-led, inclusive culture.
• Play a pivotal role in delivering a premium guest experience every night across Scotland and beyond.
• Access a hybrid work environment with opportunities to influence at depot level and shape standards across the network.
• Competitive salary and benefits package.

WHAT WE OFFER:

• 25 days annual leave plus public holidays per annum (pro rata for Part Time based on number of days worked per week).
• Free travel on ScotRail for you and eligible family members.
• Free travel on Caledonian Sleeper for you and eligible family members.
• Significant discount on other UK rail travel for you and eligible family members.
• Allocation of “friends and family” tickets for travel on Caledonian Sleeper.
• HAPI Benefits membership offering discounts at selected retailers, hospitality venues and gyms etc.
• Contributory pension scheme.

At Caledonian Sleeper, our mission is to connect people and places through a hassle-free, convenient travel experience — and that starts with you. Guided by our core values of Integrity, Passion, Togetherness and Respect, we are committed to fostering an inclusive environment where every guest feels valued and every colleague is supported. If you’re ready to bring your enthusiasm, empathy and dedication to a night-time operation that truly makes a difference, we’d love to hear from you.