Caledonian Sleeper Train Manager

Applicants should live a maximum of 60 mins from Edinburgh Waverley Station.

ABOUT CALEDONIAN SLEEPER

Caledonian Sleeper is an iconic overnight rail journey connecting Scotland with London, operating nightly (excluding Saturdays) and serving major cities and rural destinations. With a heritage dating back to the late 19th century, we are renowned for comfort, hospitality and a unique travel experience across the UK’s scenic routes. As a service operated on behalf of the Scottish Government, Caledonian Sleeper contributes to sustainable, convenient travel as part of the UK public sector. Our core values are Togetherness, Respect, Integrity and Passion, underpinning everything we do. We are committed to a diverse and inclusive organisation that reflects the communities we serve and fosters a collaborative, respectful and passionate approach to guest experience.

THE ROLE

We have an exciting opportunity available to join our Sleeper Train Manager Team in Edinburgh North. Our Train Managers play a crucial role in the Caledonian Sleeper, which is a vital part of Scotland’s transport network, regularly serving over 250,000 passengers annually. This operation is supported by a workforce of over 280 employees and several key third-party partners, delivering a ‘one-stop shop’ solution for Scottish Rail Holdings and Transport Scotland, enhancing tourism and leisure aspirations. The role demands dedication, energy and attention to detail to ensure consistent service delivery, reflecting the best of Scotland. Reporting to the Operations Team Manager, the Train Manager is a safety critical role and key to the delivery of the service as a guest champion ensuring the safety and security of our train, our crews and our guests.

Our Train Managers are responsible for providing an operationally safe and secure environment and act as the primary lead for the management and leadership of the on-board sleeper team. They will be working as part of an effective team to deliver excellent standards of Guest service and where required, develop immediate solutions to problems which arise on the service. Maintaining an open channel of communications with our Duty Operation Management team and Guest service centre to manage any disruptions to our service. This role forms part of a vibrant Operations Department therefore you must be a team player, with the ability to have a collaborative approach with many stakeholders, whilst able and keen to manage and deliver guest related activities. You will take full responsibility for the guest experience for those travelling in the seated coach, including seated coach presentation. As part of your daily role you will compile reports on customer service issues, operational incidents, train running and performance, and defects in respect of each journey.

Other duties will include:

• Maintaining up to date route knowledge on all identified routes and rule book regulations.
• To maintain competence in coupling/uncoupling procedures and train operations.
• Report on board issues to operational control colleagues in a proactive manner to ensure they can be addressed and resolved in a timely manner.
• Approach challenges and disruption in a proactive manner to ensure resolution and minimal impact to guests and team members.
• You must endeavour to provide a punctual train service by ensuring right time departures and keeping delays to a minimum, liaising as necessary with Signallers, Control, Traincrew and Platform staff.
• You will approach challenges and disruption in a proactive manner to ensure resolution and minimal impact to guests and team members.
• Working as part of an effective team to deliver the highest standards of service to our guests.
• It is essential that you keep updated on all policy and procedure alterations.

As this is a safety critical role you are subject to random drugs and alcohol testing, where a zero tolerance is standard.

What you’ll need to do the job:

• Team leadership experience and strong communication skills.
• Excellent customer service skills - which can be demonstrated as having been delivered in guest facing environment.
• It is essential that you can retain large volumes of information in relation to train routes.
• You will have the ability to carry out train operational actions including, but not limited to, shunting actions (experience desired, however not essential).
• Problem solving abilities to manage and co-ordinate and communicate real time disruption and service delivery issues with the onboard crews and Duty Operations Managers.

OUR VALUES: TOGETHERNESS, RESPECT, INTEGRITY AND PASSION

The requirements of this role align with our core values in the following ways:

• Togetherness: Lead and collaborate with the on-board Sleeper team while maintaining open, proactive communication with Duty Operation Management, Operational Control, and Guest Service Centre to deliver a cohesive, end-to-end guest experience.
• Respect: Deliver consistent, guest-focused service with professionalism and courtesy, uphold safety and security for passengers and crew and engage colleagues and stakeholders with integrity and consideration.
• Integrity: Maintain rigorous safety standards, accurate and timely reporting of customer service issues, operational incidents and defects; demonstrate accountability, transparency and adherence to policy, rule book regulations and procedures.
• Passion: Demonstrate energy, meticulous attention to detail and a proactive mindset in ensuring punctual departures, high-quality seated coach presentation, rapid disruption resolution and continuous improvement across routes and services.

WHAT WE OFFER:

• 25 days of annual leave plus Bank Holidays.
• Free travel on Scotrail for you and eligible family members.
• Free travel on Caledonian Sleeper for you and eligible family members.
• Significant discounts on other UK rail travel for you and your family.
• "Friends and Family" travel tickets on Caledonian Sleeper.
• Healthcare cash plan.
• HAPI Benefits membership — discounts at selected retailers, hospitality venues, gyms, and more.
• Contributory pension scheme.
• Extensive training and development opportunities.

WHY CALEDONIAN SLEEPER?

• Be part of an iconic brand with a rich heritage and a forward-looking future.
• Collaborate across a diverse network of partners, depots and onboard teams in a values-led, inclusive culture.
• Play a pivotal role in delivering a premium guest experience every night across Scotland and beyond.
• Competitive salary and benefits package.
• Join a team that prioritises Togetherness, Respect, Integrity and Passion in everyday action from onsite governance to customer facing moments.

At CSL, we are committed to creating a safe, supportive, and sustainable working environment. We recognise that managing fatigue and respecting personal commitments are essential to the wellbeing and performance of our people. We take a proactive approach to fatigue risk management through structured rostering, open communication, and flexible working practices. We encourage a culture where employees feel empowered to speak up, seek support, and work collaboratively with managers to find practical solutions that balance operational needs with personal wellbeing. We also expect employees to take personal responsibility for managing their own fatigue and commitments. This includes being aware of the impact of fatigue on safety and performance, planning rest appropriately, and engaging in honest conversations with their line manager when support or adjustments are needed. Everyone has a role to play in creating a healthy and resilient workplace. Together, we build a culture of shared responsibility—where wellbeing is prioritised, and people are supported to thrive both at work and at home.

HOW TO APPLY

If you are interested in this opportunity, please click apply. Caledonian Sleeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where all colleagues are respected, valued, and able to thrive. We welcome applicants from all backgrounds, including different ages, ethnicities, genders, sexual orientations, neurodiversity, abilities and faiths. If you require any reasonable adjustments during the recruitment process, please let us know. We look forward to receiving your application.

Closing date for applications will be Friday 27th February 2026. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We are committed to a safe and compliant work environment. All offers of employment for this role are conditional upon:

• successful completion of psychometric testing,
• negative results from drugs and alcohol testing, and
• a satisfactory medical examination.