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- Tasks: Join us as a HGV Service Advisor, managing customer bookings and ensuring smooth operations.
- Company: Be part of a reputable Commercial Vehicle Company based in Heathrow, known for valuing its employees.
- Benefits: Enjoy a competitive salary, overtime pay, excellent holiday allowance, and career development opportunities.
- Why this job: This role offers growth potential in a supportive environment with a focus on teamwork and customer satisfaction.
- Qualifications: Experience in the motor trade, a clean driving licence, and strong communication skills are essential.
- Other info: Work Monday to Friday with occasional Saturday mornings for extra pay.
Location: Heathrow
Basic Salary: £34,000 (Depending on experience) + Overtime, up to £37,500 OTE
Shift: Monday - Friday (7:00am - 4:00pm) / 1 in 2 Saturday Mornings as Overtime (7:00am - 1:00pm)
Our client is a specialist, reliable and reputable Commercial Vehicle Company based in and around Heathrow. They are seeking a passionate and dedicated HGV Service Receptionist / HGV Service Advisor to expand their growing team. This is a fantastic opportunity to work for and be part of a leading company that looks after and values its employees. There is also opportunity to progress within this role for a motivated individual.
As a HGV Service Receptionist / HGV Service Advisor, you will be required to undertake the following:
- Answer incoming telephone calls to the site.
- Greet all visitors to the site.
- Ensure all customer bookings are consistently and accurately recorded.
- Managing customer inspection schedules – liaising with the customer and workshop and managing the daily diary.
- Keep customers informed of progress reports.
- Use a computerised Management System, and respond to emails from customers, contractors, and other sites.
- Completing Invoicing and filing.
- Raising Job cards and dealing with bookings.
- Obtaining order numbers and allocating it correctly.
As a HGV Service Receptionist / HGV Service Advisor you should hold:
- Experience in the motor trade industry.
- A broad understanding of vehicles, servicing, and maintenance.
- Full Clean Driving Licence.
- Responsive and willing to learn, receive training, developing both yourself and those around you.
- Able to prioritise your own workload and support the team.
- Excellent relationship skills with both colleagues and customers alike.
- Remaining calm under pressure in a fast-paced environment.
Package and Salary details:
- Competitive Salary + Overtime rates.
- Company Pension.
- Excellent Holiday Allowance.
- Career Development.
- Training and Progression.
- Safe & Friendly working environment.
If you feel you have all the required skills and experience for this position, ideally as Service Advisor / Commercial Service Advisor / HGV Service Advisor then please forward an up-to-date CV to Yiannis Tsukalas.
If this role is not quite right do not hesitate to contact Yiannis Tsukalas at Caledonian Automotive Recruitment for more suitable opportunities.
Vehicle / HGV Service Advisor employer: Caledonian Recruitment Group Ltd
Contact Detail:
Caledonian Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle / HGV Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the company. Understanding their operations will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare for potential interview questions by practising responses that highlight your experience in the motor trade industry. Be ready to discuss specific scenarios where you've successfully managed customer relationships or resolved issues.
✨Tip Number 4
Showcase your organisational skills by preparing a mock daily diary of customer bookings and inspections. This will not only demonstrate your ability to manage schedules but also give you a practical example to discuss during your interview.
We think you need these skills to ace Vehicle / HGV Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor trade industry. Emphasise any roles where you've worked as a Service Advisor or similar positions, showcasing your understanding of vehicles, servicing, and maintenance.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention specific skills that align with the job description, such as your ability to manage customer bookings and maintain excellent relationships with clients.
Highlight Key Skills: In your application, clearly outline your key skills such as communication, organisation, and the ability to work under pressure. These are crucial for the HGV Service Advisor role and should be evident in your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in this role.
How to prepare for a job interview at Caledonian Recruitment Group Ltd
✨Know Your Vehicles
Brush up on your knowledge of HGVs and their servicing requirements. Being able to discuss specific vehicle types and common issues will show your expertise and passion for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and manage multiple tasks, as this role requires excellent relationship skills.
✨Familiarise Yourself with the Company
Research the company’s values and services. Understanding their reputation and what they offer can help you tailor your responses and demonstrate your genuine interest in joining their team.
✨Practice Common Interview Questions
Anticipate questions related to your experience in the motor trade and your approach to managing customer bookings and schedules. Practising your answers can help you feel more confident during the interview.
