Hotel/Entertainment Host

Caledonian is looking for a friendly, professional, and enthusiastic Hotel/Entertainment Host to join our team. In this dual role, you will serve as the first point of contact for guests, delivering outstanding customer service and creating memorable guest experiences.

As a Hotel Host, you'll assist with arrivals and departures, provide information about hotel amenities and local attractions, and respond to guest inquiries and requests. As the Entertainment Host, you will be expected to perform in three cabaret shows per week and fully utilise our in-house entertainment system to enhance the guest experience.

• Greet guests upon arrival with a warm, welcoming attitude.
• Assist with arrival and departure days to ensure smooth transitions.
• Provide guests with information about the hotel's amenities, services, and nearby attractions.
• Respond to guest inquiries in person, over the phone, and via email.
• Maintain a professional and courteous demeanour at all times.
• Promptly and efficiently handle guest requests such as room changes, additional services, or special accommodations.
• Ensure the reception area and public spaces are clean, tidy, and welcoming.
• Work closely with reception, housekeeping, and other departments to ensure guest satisfaction.
• Address guest complaints or concerns with professionalism, escalating to management when necessary.
• Maintain thorough knowledge of hotel policies, services, and promotions.
• Assist with special events, tribute nights, and tours.
• Perform and support external cabaret performances as part of the evening entertainment program.

• Previous experience in hospitality or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.
• Proficiency in basic computer programs (e.g., MS Office, hotel management systems).
• Positive attitude, proactive mindset, and a strong team spirit.
• Confidence and ability to perform in evening entertainment shows.
• Have excellent customer service skills.
• Demonstrate a can-do attitude.
• Demonstrate self-motivation and ability to work in a fast-paced work environment.
• Ability to work in a team.
• Ability to work a flexible shift pattern.

• Significant employee discounts on companies own holiday products.
• Company pension.
• Possible Live-in accommodation.
• Free staff parking - hotel specific.

The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK.

At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success.

We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals. Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.

Diversity & Inclusion: We actively promote a culture of diversity and inclusion, fostering an environment where every individual's unique perspective and talent is valued and respected.