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For Companies At a Glance
- Tasks: Analyse business needs and design practical solutions for impactful change.
- Company: Join CalMac, a forward-thinking company driving transformation.
- Benefits: Flexible working options, competitive salary, and a collaborative team culture.
- Other info: Opportunity for autonomy and career growth in a dynamic environment.
- Why this job: Shape the future of business analysis and make a real difference.
- Qualifications: BCS Diploma in Business Analysis and relevant experience required.
The predicted salary is between 40000 - 50000 £ per year.
At CalMac, we are building for the future. As part of our ambition to strengthen how we deliver change, we are creating an in‑house Business Analysis Centre of Excellence and we’re looking for an experienced, confident Business Analyst to play a key role in making that vision a reality. This is an exciting opportunity to join the Change & Programme Governance team, working at the heart of transformation across the organisation and supporting CalMac’s future growth plans.
The Role
As a Business Analyst, you will act as a key liaison between business areas, digital and delivery teams, translating complex needs into clear, practical solutions that enable successful change. You’ll work with subject matter experts across the organisation to:
- Investigate, analyse and document business requirements
- Design and model business processes and assess the impact of change
- Support the delivery of complex projects from early discovery through to implementation and BAU handover
This role requires a high degree of independence, resilience and pragmatism. You’ll be trusted to shape your own work, challenge thinking constructively and contribute positively to a strong, collaborative team culture.
Key Accountabilities
You will:
- Analyse and gather both functional and non‑functional business requirements
- Confidently facilitate workshops with stakeholders at all levels
- Define, document and validate end‑to‑end solutions using recognised analysis techniques and methodologies
- Work closely with IT, Change Boards, external suppliers and delivery teams to assess suitability and recommend solutions
- Support solution validation, user acceptance testing and implementation activity
- Create high quality documentation including process maps, business cases, user guides and impact assessments
- Support transition of delivered change into BAU teams
- Manage and review department owned processes in line with company standards
- Work flexibly to meet agreed budgets, milestones and delivery deadlines
Essential Criteria
To be successful in this role, you must demonstrate:
- Accredited BCS Diploma in Business Analysis
- A self‑sufficient and proactive working style, able to operate independently without waiting for direction
- Strong personal resilience and pragmatism, with the confidence to engage in constructive peer review and use feedback to strengthen both outcomes and team effectiveness
Skills, Qualifications & Experience
You will also bring:
- Relevant experience working in a Business Analyst role
- Proven experience delivering business change using a range of methodologies
- Strong analytical skills with a track record of translating business needs into operational requirements
- Excellent process mapping capability (BPM), with Visio knowledge highly desirable
- Experience conducting gap analysis, options analysis and business impact assessments
- Confidence working with senior stakeholders, suppliers and multi-disciplinary teams
- Experience supporting UAT, implementation and post‑delivery transition
- Clear, professional written and verbal communication skills
- The ability to prioritise effectively, manage deadlines and work under pressure
- A collaborative, open and solutions focused mindset
Why Join Us?
You’ll be part of a team shaping how business analysis is delivered at CalMac, influencing standards, culture and outcomes across the organisation. We’re committed to flexible working and would be happy to consider candidates looking to work four days per week. If you’re an experienced Business Analyst who thrives on autonomy, values constructive challenge and wants to make a tangible difference, we’d love to hear from you. This vacancy may close early if we receive a high volume of strong applications, so don't delay - Apply now!
Business Analyst in Gourock employer: Caledonian MacBrayne
Contact Detail:
Caledonian MacBrayne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in Gourock
✨Tip Number 1
Network like a pro! Reach out to current employees at CalMac on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common Business Analyst scenarios. Think about how you’d handle stakeholder workshops or document business requirements. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of past projects where you translated complex needs into practical solutions. This is your chance to demonstrate how you can contribute to CalMac's transformation journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at CalMac.
We think you need these skills to ace Business Analyst in Gourock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Business Analyst role. Highlight relevant experience and skills that match the job description, like your ability to analyse business requirements and facilitate workshops.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for CalMac. Share specific examples of how you've successfully delivered business change and worked with stakeholders at all levels.
Showcase Your Analytical Skills: In your application, emphasise your strong analytical skills and your experience with methodologies. We want to see how you’ve translated complex needs into practical solutions in past roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future at CalMac.
How to prepare for a job interview at Caledonian MacBrayne
✨Know Your Business Analysis Techniques
Familiarise yourself with recognised analysis techniques and methodologies relevant to the role. Be ready to discuss how you've applied these in past projects, especially in terms of gathering requirements and facilitating workshops.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your analytical skills and how you've translated complex business needs into practical solutions. Think about specific instances where you conducted gap analysis or impact assessments and be ready to share those stories.
✨Engage with Stakeholders
Demonstrate your confidence in working with senior stakeholders and multi-disciplinary teams. Prepare to discuss how you've effectively communicated with different levels of an organisation and facilitated constructive discussions.
✨Highlight Your Documentation Skills
Be prepared to talk about your experience in creating high-quality documentation, such as process maps and user guides. Bring examples if possible, and explain how your documentation has supported successful project delivery and transition into BAU.