Job Description
We are currently seeking applications for a Senior Port Assistant to join our teams in Ardrossan and Troon. We are looking for motivated and customer-focused individuals to support the Port Manager and Deputy Port Manager in the safe, efficient and effective operation of the port and harbour
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Role Information
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Location: Ardrossan and Troon Ferry Terminals
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Contract Type: Permanent
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Number of Vacancies: 1 position available
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Working Pattern: Typically working 4 days over 7, including evenings, weekends and public holidays
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What You'll be Doing
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As Senior Port Assistant, you will help oversee daily port activities, support and supervise colleagues. Duties will include but not limited to:
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- Supervising port staff and assisting with the day to day management of operations
- Managing rostering and timesheet processes
- Undertaking banking duties and controlling cash and change floats
- Assisting with disruption management and crowd control during busy operational periods
- Handling customer enquiries and complaints
- Supporting vessel arrivals and departures and all associated operational activities
- Assisting with harbour management and the maintenance of port facilities
- Reporting and investigating accidents, incidents, near misses and unsafe acts
- Supporting the safe management of contractors working within the port and harbour environment
- Undertaking any other duties as required to support the effective running of the port
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What We're Looking For
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We're seeking someone who is organised, proactive and commited to delivering excellent customer service while working in a safety-critical operational environment.
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You'll Have:
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- Good IT skills and confidence using a range of computer systems
- Strong verbal and written communication skills
- Strong organisational skills and the ability to prioritise competing demands
- Experience of supervising or supporting team members in an operational environment
- The ability to remain calm and make sound decisions under pressure
- A strong commitment to health, safety and continuous improvement
- A flexible approach to working patterns
- Able to commute to and from our ports in Ardrossan and Troon
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What We Offer
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- Competitive salary
- Generous annual leave entitlement
- Company pension scheme
- Training and development opportunities
- Employee benefits package
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Senior Port Assistant (Ardrossan and Troon) employer: Caledonian MacBrayne
CalMac is an exceptional employer, offering a dynamic work environment at our Gourock Faulds Park location, where you can lead a dedicated team in delivering vital engineering services to Scotland's island communities. With a strong focus on employee development, competitive benefits including a generous pension and extensive annual leave, and the opportunity to make a meaningful impact on operational performance, this role is perfect for driven professionals seeking growth and purpose in their careers.
