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- Tasks: Lead and support retail teams at our port kiosks for an amazing customer experience.
- Company: Join a dynamic team at our Ardrossan and Troon ports.
- Benefits: Permanent position with opportunities for growth and development.
- Why this job: Be part of a fast-paced environment where your leadership makes a difference.
- Qualifications: Retail or hospitality experience, strong communication, and organisational skills required.
- Other info: Flexible working across multiple sites with a focus on teamwork.
The predicted salary is between 25000 - 30000 £ per year.
This position is offered on a permanent basis, located at our Ardrossan and Troon ports.
We are looking for an enthusiastic and organised Retail Supervisor to take responsibility for the day‑to‑day operation of our port‑based retail kiosks at Troon and Ardrossan. In this hands‑on supervisory role, you will lead and support retail teams to deliver a first-class customer experience, ensuring high standards are maintained across food and beverage service, stock control, and operational compliance. You’ll work closely with the wider port teams and the shore‑based retail function to ensure consistency and professionalism across both locations. This is an excellent opportunity for someone with retail or hospitality experience who enjoys leading people, balancing operational detail, and working in a fast‑paced customer‑focused environment.
Key Responsibilities
- Day‑to‑day supervision and support of retail staff at Troon and Ardrossan
- Rota planning and completion of timesheets
- Supporting team development and carrying out team appraisals
- Attending retail meetings and collaborating with the wider business
- Managing stock control and ordering through Saffron, including:
- Creating and managing online orders
- Liaising with suppliers regarding quality or quantity issues
- Accepting deliveries and managing credits
- Daily wastage recording
- Monthly stock takes and variance checks
Reporting and Key Relationships
You will report directly to the Retail Lead and work closely with:
- Port Managers and Deputy Managers
- Shore‑based Retail, Operations and Finance teams
- External suppliers and logistics partners
How Success Will Be Measured
- Accuracy of stock records and reporting
- Achievement of retail KPIs
- Customer feedback and satisfaction
- Quality of retail presentation and merchandising
- Effective collaboration between teams
- Team development and performance management
Qualifications, skills and experience
Essential
- Excellent attention to detail and strong organisational skills
- Previous experience in retail, hospitality or customer service
- Confident communicator with the ability to work collaboratively across teams
- Ability to work flexibly across multiple sites (driver’s licence required)
- Intermediate Food Safety Certificate
- Completion of an Allergen Awareness course
Desirable
- Experience in a marine, port‑based or travel retail environment
- Knowledge of waste management and cost control within food and beverage operations
If you’re passionate about delivering great customer experiences, enjoy leading teams, and want to play a key role in our port retail operations, we’d love to hear from you.
Retail Supervisor in Ardrossan employer: Caledonian MacBrayne
Contact Detail:
Caledonian MacBrayne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor in Ardrossan
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Show off your leadership skills! Since this role is all about supervising and supporting teams, be ready to share examples of how you’ve successfully led a team in the past. Highlight your ability to motivate others and maintain high standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Retail Supervisor in Ardrossan
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for retail and customer service shine through in your application. We want to see that you're excited about the role and ready to lead a team to deliver top-notch experiences at our kiosks.
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality. We’re looking for specific examples of how you've led teams or managed operations, so don’t hold back on those details!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you’re the perfect fit for the Retail Supervisor role and how you can contribute to our success.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Caledonian MacBrayne
✨Know Your Retail Stuff
Make sure you brush up on your retail and hospitality knowledge. Understand the key responsibilities of a Retail Supervisor, especially around stock control and customer service. Being able to discuss your previous experiences in these areas will show that you're ready for the role.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you supported team development or handled difficult situations. This will demonstrate your ability to manage and motivate staff effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing stock discrepancies or dealing with customer complaints. Practise your responses so you can showcase your problem-solving skills and attention to detail.
✨Understand the Company Culture
Research the company’s values and mission, especially regarding customer experience and operational compliance. Showing that you align with their culture will help you stand out as a candidate who fits well within their team.