At a Glance
- Tasks: Deliver top-notch customer service and maintain high standards in a fast-paced retail environment.
- Company: Join our dynamic team at Troon and Ardrossan Ferry Terminals.
- Benefits: Flexible weekend shifts and a supportive work culture.
- Other info: Great opportunity for career growth until October 2026.
- Why this job: Be part of a vibrant team and enhance your customer service skills.
- Qualifications: Customer-focused attitude and food hygiene certification required.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking a customer focused and proactive Retail Assistant to join our team at Troon and Ardrossan Ferry Terminals on a fixed term basis until October 2026. Reporting to the Retail Supervisor, you will play a key role in delivering an excellent customer experience while providing catering and retail services within a fast paced port environment.
- Deliver a catering and retail service that supports the achievement of customer and business objectives.
- Adhere to retail operational procedures, including stock policies and merchandise layout plans.
- Maintain high standards of food hygiene, cleanliness, and housekeeping within the retails and catering areas.
- Undertake any other duties as directed by the Retail Supervisor.
- Computer literate with excellent verbal and written communication skills.
- Food Hygiene and Safety for Catering certification (or equivalent recognised qualification).
- Flexible approach to working, including shift and weekend work.
- Ability to work independently and use initiative with minimal supervision.
- Ability to liaise effectively with other retail staff to ensure a high level of communication and coordination of activities.
- Food Allergen Awareness certification or knowledge of allergen management within a catering environment.
Retail Assistant (Flexible Weekends) in Ardrossan employer: Caledonian MacBrayne
At CalMac, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With our hybrid working model based in Gourock, employees enjoy the flexibility of remote work while also having the opportunity to engage directly with our vibrant teams across ports and vessels. We are committed to employee growth, providing comprehensive training and mentorship to ensure that every team member can thrive and contribute meaningfully to our transformative journey.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant (Flexible Weekends) in Ardrossan
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Retail Assistant (Flexible Weekends) in Ardrossan
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Caledonian MacBrayne:Don’t forget to personalise your application for Caledonian MacBrayne! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Caledonian MacBrayne
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Caledonian MacBrayne offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Caledonian MacBrayne and contribute positively during your temporary stint.
