At a Glance
- Tasks: Assist guests, manage incidents, and ensure a smooth night operation.
- Company: Join the Caledonian Hotel Collection, a leader in UK holidays.
- Benefits: Enjoy employee discounts, a company pension, and a supportive work culture.
- Other info: Flexible shifts and opportunities for personal growth in a diverse environment.
- Why this job: Be part of a dynamic team and enhance your hospitality skills.
- Qualifications: Excellent customer service skills and a can-do attitude required.
The predicted salary is between 1300 - 1800 £ per month.
Caledonian is looking for exceptional individuals aspiring to excel in the hospitality industry operating all year-round.
Key Job Responsibilities
- Handle any guests’ enquiries, incidents and coordinate services where required in conjunction with the Manager.
- Follow company control procedures in accordance with the internal audit requirements.
- Confidently know all emergency procedures, have full knowledge of fire procedures.
- Work in conjunction with the wider Front Office department to ensure all night’s objectives are fulfilled.
- Close daily business, clean, maintain, secure property, and prepare for new day.
- Aid other departments while on shift – bar or restaurant if necessary.
- Always demonstrate a high level of customer service.
About you
- Have excellent customer service skills.
- Demonstrate a can-do attitude.
- Demonstrate self-motivation and ability to work in a fast-paced work environment.
- Have excellent communication skills with a collaborative approach to colleagues and customers.
- Ability to work in a team.
- Ability to work a flexible shift pattern.
- Previous experience working nights desirable.
Benefits
- Significant employee discounts on companies own holiday products.
- Company pension.
About us
The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK. At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success. We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals. Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.
Diversity & Inclusion
We actively promote a culture of diversity and inclusion, fostering an environment where every individual’s unique perspective and talent is valued and respected.
Night Porter in Torquay employer: Caledonian Leisure Ltd
Caledonian Leisure Ltd is an exceptional employer in the vibrant Torquay area, offering a dynamic work environment where teamwork and customer service are at the forefront. With attractive benefits such as employee discounts, a company pension, and potential live-in accommodation, we prioritise the well-being and growth of our staff while fostering a diverse and inclusive culture that welcomes everyone.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Torquay
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings or can put in a good word for you. Don't be shy; people love to help!
✨Tip Number 2
Show up in person! If you're keen on the Night Porter role, pop by the hotel and ask to speak with the manager. A friendly face can make a lasting impression, and it shows your enthusiasm for the position.
✨Tip Number 3
Prepare for the interview by knowing the ins and outs of the hotel. Familiarise yourself with their services and values. This way, you can tailor your answers to show how you fit into their team and culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there, so keep an eye out for any roles that suit your skills.
We think you need these skills to ace Night Porter in Torquay
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service skills in your application. We want to see how you can bring a can-do attitude and a friendly approach to our guests, so share any relevant experiences that showcase this.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Night Porter role. Mention your ability to work in a fast-paced environment and your flexibility with shifts.
Demonstrate Team Spirit:We love team players! In your application, mention any past experiences where you’ve worked collaboratively with others. This shows us that you can fit right into our Front Office department and contribute to our goals.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the Night Porter position at Caledonian.
How to prepare for a job interview at Caledonian Leisure Ltd
✨Know Your Emergency Procedures
As a Night Porter, you'll need to be confident in emergency protocols. Brush up on fire procedures and any other safety measures before your interview. This shows you take the role seriously and are prepared for the unexpected.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond for guests. This will demonstrate your can-do attitude and commitment to high-quality service.
✨Demonstrate Team Spirit
The role requires collaboration with various departments. Be ready to discuss how you've worked effectively in a team before. Highlight your flexibility and willingness to help out in different areas, like the bar or restaurant, if needed.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the company culture and values. Inquire about how they support employee development or how they promote diversity and inclusion within the team. This reflects your enthusiasm for being part of their community.
