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- Tasks: Deliver exceptional customer service and sell exciting travel experiences.
- Company: Join Tates Travel, a leading independent agency with a winning team.
- Benefits: Enjoy competitive salary, 30 days leave, and flexible working options.
- Why this job: Be part of a dynamic team shaping unforgettable travel adventures.
- Qualifications: Passion for travel, strong sales skills, and social media savvy.
- Other info: Great career progression and a supportive, inclusive work environment.
The predicted salary is between 21600 - 36000 £ per year.
Join one of the North East's most successful travel agencies and be part of an exciting future with Tates Travel. Tates Travel, Sunderland's leading independent travel agency, is looking for an enthusiastic and customer-focused Travel Sales Consultant to join our award-winning team. Proud winners of Jet2CityBreaks UK Agent of the Year for two consecutive years, Tates Travel is now part of the Caledonian Leisure Group, combining local expertise with the strength and stability of one of the UK's leading holiday and short-break providers.
Based in our newly refurbished Park Lane travel centre, this is a fantastic opportunity to join a successful, growing business with excellent career progression and flexible working options. Full-time and part-time opportunities are available, with flexible working options to support a healthy work–life balance. This includes the potential for home working, as well as evening and Sunday shifts where required.
What you’ll be doing:
- Delivering outstanding customer service at every stage of the customer journey
- Selling a wide range of holidays and travel products face-to-face, over the phone and via social media
- Building and maintaining strong, long-term customer relationships
- Achieving daily, weekly and monthly sales targets as part of a high-performing team
- Using your destination knowledge and product expertise to create tailored holiday experiences
- Promoting offers, generating leads and increasing engagement through social media
- Managing bookings from initial enquiry through to customers' return home
What we’re looking for:
- A genuine passion for travel and exceptional customer service
- At least 1 year’s experience as a Travel Consultant
- Strong sales skills with excellent communication ability
- A positive, motivated and proactive team player
- Confidence using social media to promote offers and drive engagement
- Extensive destination knowledge and the ability to create and sell bespoke holidays
Why join Tates Travel?
You’ll be joining a business that excels in the provision of holidays and short breaks and is recognised as one of the UK's leading travel companies. At Tates Travel and Caledonian, we recognise that the success of our business depends on our people and on consistently delivering a high-quality product. We are committed to developing, supporting and empowering our teams so they can perform at their best.
We believe in involving our people in decision-making and continuous product improvement. All team members are encouraged to share ideas and suggestions that help shape the business and support our ongoing success. Your enthusiasm, contribution and commitment will be genuinely valued when you become part of Tates Travel and the wider Caledonian team, within a supportive and forward-thinking organisation.
What we offer:
- Competitive salary with attractive bonus potential
- 30 days annual leave, including bank holidays
- Birthday day off
- Discounted holidays
- Clear career progression opportunities
- Company pension scheme
- Flexible working options to support a healthy work–life balance
Diversity & Inclusion
At Tates Travel and Caledonian, we actively promote a culture of diversity and inclusion, fostering an environment where everyone feels welcomed, valued and respected. We celebrate individual differences and believe diverse perspectives and talents make our teams stronger.
Travel Consultant in Sunderland employer: Caledonian Leisure Ltd
Contact Detail:
Caledonian Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant in Sunderland
✨Tip Number 1
Get to know the company inside out! Research Tates Travel and understand their values, services, and what makes them stand out. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Show off your passion for travel! When chatting with potential employers, share your travel experiences and how they’ve shaped your customer service skills. This personal touch can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Tates Travel team and ready to dive into this exciting opportunity.
We think you need these skills to ace Travel Consultant in Sunderland
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share your personal experiences and how they’ve shaped your desire to help others create their dream holidays. We want to see that enthusiasm right from the start!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in travel consultancy or customer service, and how they align with what we’re looking for at Tates Travel. This shows us you’re serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to proofread it before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Caledonian Leisure Ltd
✨Know Your Destinations
Brush up on your knowledge of popular travel destinations and current trends in the travel industry. Being able to discuss specific locations, attractions, and experiences will show your passion for travel and help you connect with the interviewers.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully sold travel products in the past. Highlight your ability to meet sales targets and build customer relationships. Use metrics if possible to demonstrate your achievements, as numbers can really impress!
✨Engage with Social Media
Since social media is a key part of the role, be ready to discuss how you've used platforms to promote travel offers or engage with customers. Bring ideas on how Tates Travel could enhance their social media presence to the table.
✨Demonstrate Customer Service Excellence
Think of scenarios where you've gone above and beyond for a customer. Be prepared to share these stories during the interview, as they will illustrate your commitment to outstanding customer service, which is crucial for this role.
