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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver outstanding customer service and maximise revenue.
- Company: Join the Caledonian Hotel Collection, a top UK holiday provider.
- Benefits: Enjoy employee discounts, pension plans, and possible live-in accommodation.
- Other info: Be part of a diverse team that values your ideas and contributions.
- Why this job: Make a real impact in the hospitality industry while developing your career.
- Qualifications: Experience in hotel management and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
Caledonian is looking for exceptional individuals aspiring to excel in the hospitality industry operating all year-round.
Key Job Responsibilities
- Play a key part in delivering exceptional customer service, assisting the General Manager in overseeing the operation of the property to ensure total guest satisfaction.
- Support all departments in delivering high standards consistently.
- Ensure all staff are consistently motivated and engaged to deliver excellent customer service.
- Implement strategies to maximise revenue in all departments.
- Ensure compliance with brand standards in all departments.
- Hold regular briefings and communication meetings with all head of departments.
About you
- Previous experience in a managerial role within the hotel industry, preferably in front office operations.
- Previous experience of managing a team of 20+ colleagues.
- Strong organisational and time management abilities to handle multiple tasks and priorities effectively.
- Have excellent customer service skills.
- Demonstrate a can-do attitude.
- Demonstrate self-motivation and ability to work in a fast-paced work environment.
- Have excellent communication skills with a collaborative approach to colleagues and customers.
- Ability to work in a team.
- Ability to work a flexible shift pattern.
Benefits
- Significant employee discounts on companies own holiday products.
- Company pension.
- Possible Live-in accommodation.
- Free staff parking – hotel specific.
About us
The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK. At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success. We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals. Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.
Diversity & Inclusion
We actively promote a culture of diversity and inclusion, fostering an environment where every individual’s unique perspective and talent is valued and respected.
Deputy General Manager in Scarborough employer: Caledonian Leisure Ltd
Contact Detail:
Caledonian Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in Scarborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Deputy General Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture at Caledonian. Understand their values and how they prioritise customer service. This will help you tailor your responses and show that you're a perfect fit for their team.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've motivated teams in the past. Highlight your experience managing large teams and how you’ve ensured high standards in customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Caledonian family.
We think you need these skills to ace Deputy General Manager in Scarborough
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your previous experiences have shaped your desire to deliver exceptional customer service and create memorable guest experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in hotel management and team leadership. We’re looking for specific examples that demonstrate your ability to manage a team and ensure high standards across all departments.
Highlight Your Communication Skills: Since communication is key in our fast-paced environment, emphasise your excellent communication skills in your application. Share instances where you’ve successfully collaborated with colleagues or resolved guest issues to showcase your ability to work well in a team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker. Plus, it shows us you’re keen on joining the Caledonian team!
How to prepare for a job interview at Caledonian Leisure Ltd
✨Know Your Hospitality Stuff
Make sure you brush up on your knowledge of the hospitality industry, especially in front office operations. Be ready to discuss your previous managerial experience and how it relates to delivering exceptional customer service.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and engaged a team of 20+ colleagues in the past. Highlight specific strategies you've implemented to ensure high standards and compliance with brand expectations.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple tasks and priorities effectively. Share techniques you use to stay organised in a fast-paced environment, as this will show your potential employer that you can handle the demands of the role.
✨Communicate Like a Pro
Practice your communication skills before the interview. Think about how you would hold briefings and meetings with heads of departments, and be prepared to discuss how you foster collaboration among team members to enhance guest satisfaction.