Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers book their dream holidays and provide top-notch service.
- Company: Join Caledonian, a leading travel company in the UK with exciting growth plans.
- Benefits: Enjoy uncapped bonuses, employee discounts, and a supportive team environment.
- Why this job: Be part of a passionate team that values your ideas and contributions.
- Qualifications: Previous customer service experience and good communication skills are essential.
- Other info: Full training provided; uniform included.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Customer Sales Advisor to join our sector leading travel and leisure business to work alongside our friendly team at Caledonian.
We have exciting development plans as we evolve as a business and would love to hear from people who are passionate about the travel sector, for the right person this could be a great career opportunity to grow with us.
Key Job Responsibilities:
- Selling holidays for two major travel brands – Caledonian Travel and UKBreakaways – you will have drive and passion to hit and exceed sales targets, plus the dedication to deliver the very best in customer service.
- Selling holidays and holiday insurance ‘face to face’ and over the telephone
- Processing holiday bookings through a bespoke reservations system.
- Processing brochure requests and holiday confirmations.
- Answering customer queries over the telephone and via email.
- Keeping up to date with the latest holiday products on sale and ensuring that your shop window reflects this to maximise sales potential and showcase our brands.
- Speaking with customers in the shop about their holiday experience and feeding this back to colleagues in other departments.
- Looking after our customers as they set off on holiday from their joining point.
About you
- Previous telesales and/or customer facing experience.
- Computer literate with accuracy and attention to detail.
- A good communicator, able to engage with customers, suppliers and colleagues.
- Enjoys and works well in a team environment.
In return we offer you a great working environment, full in-house training and on-going support to enable you to succeed and become a valuable member of our team. Alongside your basic salary we also offer an un-capped sales incentive bonus scheme, a company pension and employee discounts on all of our holidays, short breaks and box office events, a uniform is also provided.
About us
You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK.
At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success.
We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals.
Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.
Diversity & Inclusion
We actively promote a culture of diversity and inclusion, fostering an environment where every individual’s unique perspective and talent is valued and respected.
#J-18808-Ljbffr
Customer Sales Advisor employer: Caledonian Leisure Ltd
Contact Detail:
Caledonian Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with the travel products offered by Caledonian and UKBreakaways. Understanding their offerings will not only help you in conversations with potential customers but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios where you sell a holiday package can boost your confidence and prepare you for real customer interactions, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Caledonian to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in the travel industry. Being knowledgeable about current travel trends and customer preferences can help you engage more effectively with customers and show your passion for the sector.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales or customer service. Use specific examples that demonstrate your ability to meet sales targets and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel sector. Mention why you want to work for Caledonian specifically and how your skills align with their values and goals.
Showcase Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've successfully engaged with customers in previous roles, whether face-to-face or over the phone.
Highlight Teamwork Experience: Since the role involves working in a team environment, include examples of how you've collaborated with colleagues in past positions. This will show that you can contribute positively to the team at Caledonian.
How to prepare for a job interview at Caledonian Leisure Ltd
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel sector during the interview. Share any personal experiences or stories that highlight your love for travel, as this will resonate with the company's focus on providing exceptional holiday experiences.
✨Demonstrate Sales Skills
Prepare examples of how you've successfully met or exceeded sales targets in previous roles. Be ready to discuss specific strategies you used to engage customers and close sales, as this is crucial for a Customer Sales Advisor position.
✨Highlight Customer Service Experience
Since delivering excellent customer service is key, come equipped with anecdotes that showcase your ability to handle customer queries effectively. Discuss how you’ve gone above and beyond to ensure customer satisfaction in past roles.
✨Familiarise Yourself with Products
Before the interview, take some time to research Caledonian Travel and UKBreakaways. Understanding their offerings and recent promotions will allow you to speak knowledgeably about their products, demonstrating your commitment and readiness for the role.
