At a Glance
- Tasks: Support customers and provide solutions through various channels like phone, email, and social media.
- Company: Join Caledonia Housing Association, awarded Housing Association of the Year 2026.
- Benefits: Enjoy 36 days annual leave, flexible working, and a sector-leading pension scheme.
- Other info: Hybrid role with excellent work-life balance and career growth opportunities.
- Why this job: Make a positive impact on people's lives while developing your customer service skills.
- Qualifications: Relevant customer service experience and a passion for helping others.
The predicted salary is between 24649 - 30127 £ per year.
We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
Location: Perth Office (Hybrid Working pattern)
Contract: 12 Months Fixed Term (Maternity Leave Cover)
Hours: 15 hours per week
An opportunity to make a positive impact on peoples’ lives and community. Awarded Housing Association of the Year 2026, Caledonia Housing Association is one of Scotland's leading social housing providers and is recognised by Best Companies as one of the top UK housing associations to work for. Our vision is to provide “homes and communities that make lives better”. We are committed to providing high quality affordable housing, building new homes and transforming customer services.
About the Role
We are currently looking for an enthusiastic and motivated individual who will add value to the Associations busy Customer Services team in the role of Customer Solutions Advisor. This exciting role provides the opportunity to work within a multi-disciplined team delivering support services to a range of internal departments and customers. You will have relevant Customer Service experience and ability to be the first point of contact for all Caledonia customer enquiries. You will be responsible for receiving, diagnosing and implementing solutions based responses to all Caledonia customer service requests. You will work with a range of contact channels including telephone, face to face, email, IT portals and social media. This engagement experience embodies our ethos of “Keep it simple, Keep it personal and Make it right”.
A place where everyone can thrive
The Customer Solutions Advisor is a hybrid role, combining home working with office-based working at our Caledonia Group office in Perth. This is a part-time position working 15 hours throughout the week. As a Caledonia Housing Group employee, you will enjoy a fantastic range of benefits:
- 36 days annual leave, increasing with service
- Promotion of work-life balance and flexi-time system
- Sector-leading pension scheme with employer contributions of up to 12%
- Salary sacrifice schemes for pension, electric vehicle leasing & cycle to work
- FREE membership of a healthcare cash plan, including cover for dependents
- Wellbeing services offering support and confidential advice when you need it most
Caledonia strives for equality of opportunity in all its activities and encourages applicants from all sections of the community. The Group actively encourages the recruitment of staff with disabilities and will make reasonable adjustments at all stages of the recruitment process as required.
Customer Solutions Advisor in Perth employer: Caledonia Housing Association
Caledonia Housing Association is an excellent employer, offering a dynamic work environment that prioritises community impact and employee well-being. With flexible working arrangements and sector-leading benefits, employees are encouraged to grow professionally while contributing to meaningful projects that enhance the lives of residents across Dundee, Perth, and West Dunbartonshire.
Contact Details:
Caledonia Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Advisor in Perth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Caledonia Housing Association and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Caledonia Housing Association and let us see your personality shine through!
We think you need these skills to ace Customer Solutions Advisor in Perth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Caledonia Housing Association.
Get Familiar with Our Brand:Before applying, take some time to learn about Caledonia Housing Association and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Caledonia Housing Association
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Caledonia Housing Association.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Caledonia Housing Association will surely appreciate.
