At a Glance
- Tasks: Drive business improvement and transformation through innovative projects and data analysis.
- Company: Join Caledonia Housing Association, awarded Housing Association of the Year 2026.
- Benefits: Enjoy 36 days annual leave, flexible working, and a sector-leading pension scheme.
- Other info: Hybrid role with excellent career growth opportunities and a commitment to equality.
- Why this job: Make a positive impact on communities while developing your skills in a supportive environment.
- Qualifications: Experience in business improvement and strong analytical skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
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Reference: JUN
Expiry date: 22:59, Sun, 26th Jul 2026
Location: Dundee
Benefits: Contributory pension, health benefits, flexible working practices, generous holiday entitlement
Location: Hybrid Working (offices based in Dundee, Perth & West Dunbartonshire)
Contract: Fixed Term (24 months)
Hours: 35 hours per week (Mon-Fri)
Closing Date: Midnight on Sunday 26 July 2026
An opportunity to make a positive impact on peoples’ lives and community. Awarded Housing Association of the Year 2026, Caledonia Housing Association is one of Scotland’s leading social housing providers and is recognised by Best Companies as one of the top UK housing associations to work for. Our vision is to provide homes and communities that make lives better. We are committed to providing high quality affordable housing, building new homes and transforming customer services. Caledonia Housing Group provide services to over 5,300 homes and in excess of 2,000 private owners across 8 local authority areas.
About the role
As Business Improvement Officer you will facilitate continuous improvement and business transformation across the Group. This will be achieved through building and delivering a range of targeted business improvement projects, providing a full range of project management and administration support, working with teams and independently, to support process review and the design of customer‑centred services and systems.
Key responsibilities
- Drive continuous improvement by identifying more effective ways of working.
- Identify opportunities to improve systems, processes and performance using data and service reviews.
- Use data and insights to identify opportunities for service and operational improvements.
- Coordinate and monitor improvement activities and plans across the Group.
- Provide project management support, ensuring projects are planned, tracked, and delivered successfully.
- Work across teams to support the delivery of improvement initiatives and organisational objectives.
What you will bring
- Experience in business improvement, transformation, project support or a similar environment.
- Strong project planning and organisational skills, with the ability to manage multiple priorities.
- Experience using data and analysis to identify and deliver improvements. Strong analytical skills and a data‑driven mindset.
- Excellent communication and stakeholder engagement skills.
- Knowledge of project management tools and methodologies.
- SCQF Level 8 qualification (or equivalent) or relevant practical experience.
- Experience in housing or another customer‑focused sector, project management qualifications, and knowledge of data analysis tools. (Desirable)
A place where everyone can thrive
The Business Improvement Officer is a Hybrid Role, which means you will work flexibly from a range of sites including: working from home, and at our Caledonia Group Offices (based in Dundee, Perth or West Dunbartonshire) for a minimum of two days per week.
As a Caledonia Housing Group employee, you will enjoy a fantastic range of benefits:
- 36 days annual leave, increasing with service.
- Promotion of work‑life balance and flexi‑time system.
- Sector‑leading pension scheme with employer contributions of up to 12%.
- Salary sacrifice schemes for pension, electric vehicle leasing & cycle to work.
- FREE membership of a healthcare cash plan, including cover for dependents.
- Wellbeing services offering support and confidential advice when you need it most.
Caledonia strives for equality of opportunity in all its activities and encourages applicants from all sections of the community. A registered charity no: SC. The Group actively encourages the recruitment of staff with disabilities and will make reasonable adjustments at all stages of the recruitment process as required.
Business Improvement Officer in Perth employer: Caledonia Housing Association
Caledonia Housing Association is an exceptional employer, recognised as one of the top UK housing associations to work for. With a commitment to employee wellbeing, we offer generous benefits including a sector-leading pension scheme, flexible working practices, and 36 days of annual leave, all within a supportive and inclusive work culture that promotes personal and professional growth. Join us in making a positive impact on communities while enjoying the unique advantages of hybrid working from our offices in Dundee, Perth, and West Dunbartonshire.
Contact Details:
Caledonia Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Improvement Officer in Perth
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Caledonia Housing Association.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Caledonia Housing Association.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Caledonia Housing Association.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Caledonia Housing Association. Apply directly through us to stand out!
We think you need these skills to ace Business Improvement Officer in Perth
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Caledonia Housing Association. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Business Improvement Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Caledonia Housing Association
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Caledonia Housing Association. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
