Factoring Officer in Dundee

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

An opportunity to make a positive impact on peoples’ lives and community. Awarded Housing Association of the Year 2025 & 2026, Caledonia Housing Association is one of Scotland’s leading social housing providers and is recognised by Best Companies as one of the top UK housing associations to work for. Our vision is to provide “homes and communities that make lives better”. We are committed to providing high-quality affordable housing, building new homes and transforming customer services. Caledonia Housing Group provide services to over 5,300 homes and in excess of 2,000 private owners across 8 local authority areas.

About the role

Reporting to the Asset Manager, the Factoring Officer will play a key role in shaping the future of our factoring service, ensuring compliance with all regulatory requirements while driving digital and data improvements. Through a customer-focused approach, you will identify opportunities to modernise processes, improve performance, enhance service delivery and provide demonstrable value for money for customers and the Group. Within this role there will be the requirement to travel across our areas of operation on occasion. A full UK driving licence and access to own vehicle is essential.

Key responsibilities

• Deliver an efficient, customer-focused factoring service to homeowners and mixed-tenure developments.
• Manage homeowner accounts, service charges, billing and debt recovery.
• Monitor contractors to ensure services are delivered to agreed standards and provide value for money.
• Ensure compliance with all relevant current legislation, service standards and best practice.
• Monitor and control delegated expenditure in line with budget provision.
• Undertake estate inspections and proactively address maintenance and service issues.
• Build effective relationships with customers and stakeholders, resolving enquiries and complaints professionally.
• Drive continuous improvement and modernisation of factoring services through digital innovation, data-driven decision making and process optimisation.
• Contribute to the Group's wider digital and data transformation agenda, enhancing customer experience and operational performance.

What you will bring

• Experience of estate management, factoring, housing maintenance/management, surveying or letting agency.
• Demonstrable responsibility for budgetary control and performance management.
• A proven track record of delivering excellent customer service and achieving positive outcomes for customers.
• Strong communication and interpersonal skills, with the ability to build effective relationships and engage confidently with homeowners, residents, representative bodies, contractors and other stakeholders.
• Legal knowledge of the obligation and requirements of landlords and property owners.
• A strong understanding of housing, reactive maintenance and factoring services and the legislative and regulatory framework and associated requirements.
• HNC or equivalent in a relevant professional discipline would be advantageous.

The Factoring Officer is a Hybrid Role, which means you will work flexibly from a range of sites including: working from home, and at our Caledonia Group Offices (based in Dundee or Perth) for a minimum of two days per week.

As a Caledonia Housing Group employee, you will enjoy a fantastic range of benefits:

• 36 days annual leave, increasing with service.
• Promotion of work-life balance and flexi-time system.
• Car allowance.
• Sector leading pension scheme, matched up to 12% by us.
• Salary sacrifice schemes for pension, electric vehicle leasing & cycle to work.
• FREE membership of a healthcare cash plan, including cover for dependents.
• Paid Volunteering Day.
• Wellbeing services offering support and confidential advice when you need it most.

Caledonia strives for equality of opportunity in all its activities and encourages applicants from all sections of the community. The Group actively encourages the recruitment of staff with disabilities and will make reasonable adjustments at all stages of the recruitment process as required.