Manager, Client Care in Bolton

We are looking for a compassionate, organized, and client‑centred leader to support high quality care for seniors and vulnerable adults in Caledon. As Manager, Client Care, you will provide managerial and clinical oversight for CCS’s Assisted Living Services for High Risk Seniors and Transitional Care Centre programs. This role is central to ensuring clients receive safe, responsive, individualized care through strong case management, thoughtful care planning, and coordinated service delivery.

This is not only a management role. It is a care leadership role. You will support clients and families through complex situations, guide staff through day‑to‑day service challenges, and help strengthen the quality, consistency, and impact of health services across CCS. Your success will be measured in the quality of care clients receive, the confidence and support your team feels, and the strength of the partnerships that help clients move through services with dignity, safety, and continuity.

Position Deliverables/Accountabilities

• Client Care and Case Management: Develop and maintain individualized care plans that guide PSW service delivery in alignment with Assisted Living Services for High Risk Seniors policy, applicable legislation, and funder requirements. Monitor client care needs, goals, and service plans on an ongoing basis and provide timely guidance to resolve daily care‑related issues. Liaise with clients, families, caregivers, internal programs, and external providers to identify needs, coordinate resources, and support referrals. Work collaboratively with Central West Ontario Health at Home Care Coordinators, allied health professionals, CCS programs, and community providers to support integrated care pathways. Maintain accurate, confidential client documentation and complete required program and statistical reports.
• Client Experience and Service Quality: Monitor client satisfaction and service quality across Assisted Living and Transitional Care Centre programs. Identify trends, risks, and concerns and take timely action to support safe, responsive, and consistent service delivery. Champion a client‑centred, culturally responsive, and trauma‑informed approach to care. Contribute to program evaluation, continuous quality improvement, and risk management processes.
• Staff Leadership and Team Development: Supervise, coach, and performance manage PSWs, field placement students, and volunteers across assigned programs. Support recruitment, orientation, training, scheduling, and ongoing professional development. Ensure staff follow organizational policies, program procedures, documentation expectations, and safety protocols. Promote a respectful, inclusive, and psychologically safe team environment.
• Operational Leadership and Compliance: Monitor program expenditures and support operations within established budget parameters. Contribute to operational policies, procedures, quality improvement systems, and standardized service delivery practices. Ensure compliance with the Occupational Health and Safety Act and other relevant legislation. Collaborate with the Assisted Living Leadership Team and Health Services Leadership Team to align practices and strengthen service consistency.
• Partnerships and Community Collaboration: Build and maintain strong relationships with Home and Community Care, allied health professionals, and community service providers. Represent CCS professionally in community networks, sector tables, and partnership discussions. Support cross‑program referrals and integrated service delivery in alignment with CCS’s matrix approach. Help clients and families experience care as one connected journey, not a maze of disconnected services.

Job Requirements:

• Bachelor’s Degree in Nursing, Allied Health, Health Management, Community Health, or a related field, or an equivalent combination of education and experience.
• Minimum five years of case management experience in Health Services or a related field.
• Minimum three years of staff supervision experience in Health Services or a related field.
• Demonstrated ability to develop, implement, and monitor individualized care plans for clients with complex needs.
• Experience conducting client assessments and coordinating care with families, caregivers, internal teams, and external healthcare partners.
• Strong leadership, coaching, interpersonal, and conflict resolution skills.
• Ability to work independently, manage competing priorities, and respond effectively in a fast‑paced and changing service environment.
• Excellent written and verbal communication skills.
• Strong analytical and problem‑solving skills, with the ability to apply sound judgment to complex client situations.
• Proficiency with Microsoft 365, including Word, Excel, and Outlook.
• Clean Criminal Records Check and Vulnerable Sector Check prior to start.
• Valid driver's licence, reliable access to a personal vehicle, and appropriate insurance coverage.

CCS is not using AI in the hiring process. CCS is an equal opportunity employer encouraging applications from qualified individuals from diverse groups including Indigenous peoples, visible minorities, persons with disabilities, persons of all sexual orientation or gender identity and other grounds identified under the Ontario Human Rights Code. CCS will provide information and/or accommodation pertaining to this job posting and/or the recruitment process in an accessible manner upon request. CCS will be keeping records of the interview process for at least 3 years period.