Engagement and Retention Specialist FT Temp Contract in Bolton

The Engagement/Retention Specialist will primarily focus on providing pre-and post-employment services to assist jobseekers in addressing barriers to employment, through early intervention and retention support services to achieve sustainable employment.

Position Deliverables/Accountabilities

• Provide services to Clients in a manner that is welcoming, safe and professional and ensures that their privacy rights are protected.
• Deliver services in line with CCS’ contract, guidelines, policies, procedures, and performance requirements.
• Use Case Management System to ensure all documentation is accurate, up to date and submitted within set timeframes.
• Manage workload while working towards Key Performance Indicators (KPIs) through prioritization and effective time management.
• Provide coaching, group facilitation and case management elements and related engagement/retention activities.
• Provide part or all aspects of the Employment Service model as needed.
• Display high level of personal integrity and professionalism when representing CCS.
• Other duties as required that will support Clients return to work.

Engagement

• Develop and maintain relationships with community stakeholders as part of generating and managing Client referrals.
• Engage and follow up with program inquiries from multiple streams.
• Screen Clients to make the determination if a client is best served through supported or self-directed services and/or other Employment Services programs.
• Support Clients with intake, awareness and navigation support, including accessing community resources for additional support needed to improve their job readiness.
• Manage referrals and book assessments ensuring appropriate documentation in all case management systems.
• Provide supported referrals as needed.

Retention

• Work with an integrated service delivery and case management model including case conferencing to support employability and smooth transition into the workplace.
• Upon employment, monitors client and employer for job retention, securing feedback on service quality and long-term impact.
• Provides ongoing job maintenance support and follow-up with newly employed clients for up to 12 months.
• Provide one-to-one follow-up to address issues similar to re-employment or provide referral to further training and education and/or life skills development.
• Obtains documentary evidence of employment at job start, 1, 3, 6, and 12-months post job start.
• Manages client caseload, ensuring timely and accurate data entry into case management systems.
• Direct clients who are not successful in retaining their paid employment or work placement to the Employment Specialist/Job Development team to assist them in finding new employment.

Resources and Information

• Provide ongoing support to incoming clients to the Resource Centres.
• Maintain and update print and electronic materials in the Resource Centres.
• Support scheduling of events and prepare materials for information sessions/workshops and promotional purposes, and support social media promotion.
• Assist clients onsite with computer access, including internet-based services.
• Support front reception services and general as needed.
• Participate in the hosting of community and employer events.

General

• Participate in a team approach to ensure effective and co-operative functioning across the division and all specialists.
• Support and maintain online job bank and social media accounts as required.
• Provide administrative support (client tracking, supports, incentives, reports) as required.
• Participate in staff and community meetings deemed appropriate by the Manager.
• Provide services at various on and off-site locations where applicable. Travels and works off-site as assigned.
• Other duties as assigned.

Job Requirements

Qualification Criteria

• 2-year college diploma in related field such as Social Service Work, Career and Work Counseling, Career Development, Career Foundations.
• 1 to 2 years related experience.
• Demonstrated experience in some or all aspects of Job Search or Job Retention including Employment/coaching, Presentation/facilitating and coaching skills.

Experience

• 1 to 2 years related experience.
• Demonstrated experience in some or all aspects of Job Search or Job Retention including Employment/coaching, Presentation/facilitating and coaching skills.

Knowledge Required

• Solid understanding of job search strategies.
• Demonstrated ability to work with diverse groups – including adults, youth, newcomers to Canada or other groups with specialized needs.
• Demonstrated understanding of local labour market, community resources, programs, and services.
• Solid understanding of confidentiality requirements and professional codes of conduct, with a focus on compliance and ethical standards.

Skills Required

• Knowledge of multiple languages is considered a strong asset.
• Computer literate and internet experience.
• MS Office 365 (web).
• Excellent interpersonal, communication, time management and teamwork skills.
• Presentation/facilitation and one-to-one coaching skills.
• Proven ability to adapt to change, manage multiple priorities, and maintain strong work relationships while consistently meeting performance goals.

Other Requirements

• Access to a personal device (smart phone or tablet) is required for periodic, two-factor authentication using the Microsoft Authenticator App when signing into CCS networks/cloud environment as part of I.T. security protocols.
• Valid Driver’s license, reliable access to a vehicle & insurance.
• Satisfactory Criminal Records Check.

CCS is not using AI in the hiring process.