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- Tasks: Supervise library operations and provide excellent customer service in a vibrant community hub.
- Company: Join Calderdale Council, committed to diversity and community engagement.
- Benefits: Flexible working across multiple sites with opportunities for personal growth.
- Other info: Expect a dynamic environment with busy events and community interactions.
- Why this job: Be part of a modern library that offers digital services and lifelong learning.
- Qualifications: Experience in customer service and knowledge of library systems is essential.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for a Customer Services Co-ordinator to work at Todmorden Library. Successful candidates may be expected to work at other sites also, including Central Library, Halifax.
Customer Service is a key part of this role, which also involves supervision of library operations and line management of library assistants. Late nights and Saturdays will be part of the timetable.
Forget the traditional view of a library, we are now vibrant community hubs offering a safe space for all. A modern library service doesn’t only offer books - we also provide digital services, community engagement, a social experience, access to lifelong learning, and a warm welcome for everyone.
Todmorden Library has strong heritage connections and is deep rooted in its community. The successful candidate will want to foster existing heritage connections and continue engagement with local resources.
If you want to join our Co-ordinator team, it’s essential that you have experience of working with the public in a library or other customer service environment (in a paid or voluntary capacity). You will be literate and numerate, with a good general level of education and willing to participate in promotional activities to keep libraries relevant to their local communities.
You should have practical experience or knowledge of library management systems and online services. Our Libraries offer public computer facilities, Wi-Fi, wireless printing and scanning, digital books and apps - assisting customers to use these resources is an important part of the role.
Calderdale has 12 libraries across the borough and Co-ordinators can be asked to work flexibly across different sites. This may include lone working, key holding, building responsibilities and cash management.
Our buildings are busy with customers, groups, events and meetings and staff should expect to be on their feet for large parts of the day.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.
Customer Services Co-ordinator in Todmorden employer: Calderdale Council
Contact Detail:
Calderdale Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Co-ordinator in Todmorden
✨Tip Number 1
Get to know the library's vibe! Before your interview, pop into Todmorden Library or any other local branch. Chat with staff and customers to understand what makes it tick. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Show off your customer service skills! Think of specific examples from your past experiences where you’ve gone above and beyond for a customer. Whether it’s in a library or another setting, these stories will highlight your ability to engage with the community.
✨Tip Number 3
Be ready for flexibility! Since the role involves working across different sites, be prepared to discuss your availability and willingness to adapt. Mention any previous experience you have with varied schedules or locations to demonstrate your readiness.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the library’s community engagement initiatives or digital services. This shows you’re not just interested in the job, but also in how you can contribute to the library’s mission.
We think you need these skills to ace Customer Services Co-ordinator in Todmorden
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in a library or similar environment. We want to see how you've engaged with the public and made their experience memorable!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Services Co-ordinator role. We love seeing candidates who take the time to connect their background to our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Remember to submit your application through our website. It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re tech-savvy, which is a bonus for this role!
How to prepare for a job interview at Calderdale Council
✨Know Your Library Services
Familiarise yourself with the range of services offered by the library, especially the digital ones. Be ready to discuss how you can promote these services and engage the community, as this is a key part of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved issues or improved customer satisfaction, as this will demonstrate your suitability for the role.
✨Understand the Community
Research Todmorden and its community connections. Be prepared to discuss how you would foster these heritage links and engage with local resources, showing that you’re not just about books but also about community involvement.
✨Be Ready for Flexibility
Since the role may require working at different sites and during late nights or weekends, be prepared to discuss your availability and willingness to adapt. This shows your commitment and readiness for the demands of the job.