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- Tasks: Provide technical support and resolve issues at client sites across Calderdale.
- Company: Join Calderdale Council, committed to inclusivity and community resilience.
- Benefits: Flexible working options, supportive environment, and opportunities for professional growth.
- Why this job: Make a real difference in the community while developing your IT skills.
- Qualifications: Technology certification or relevant experience, plus a full driving licence.
- Other info: Diverse workplace with a commitment to tackling climate change.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We have a vacancy for an experienced, proficient and reliable person to join our team of ICT Field Support Officers providing support across Calderdale Council.
Responsibilities
- Attending client sites and performing technical support for reported issues.
- Provide a fault determination and fixing service.
- Liaising with customers and 3rd party suppliers.
- Installation and configuration of software and hardware to meet client requirements.
- Working to meet deadlines as defined by our SLA agreements.
- Working in schools in and around Calderdale.
Qualifications and requirements
- A major technology provider certification or recent experience in a similar role is highly desirable for this post, along with a full driving licence, and access to a vehicle.
Timeline
Closing Date: 24th September 2025
Interview Date: 9th October 2025
(We may utilise digital interview methods)
Organisational information
As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
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IT Officer (Field Support) - Career Graded employer: Calderdale Council
Contact Detail:
Calderdale Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Officer (Field Support) - Career Graded
✨Tip Number 1
Get to know the company! Research Calderdale Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves providing IT support, brush up on your troubleshooting techniques and be ready to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Network with current employees or others in the field. Reach out on LinkedIn or attend local tech meetups. This can give you insider knowledge about the role and potentially a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at Calderdale Council.
We think you need these skills to ace IT Officer (Field Support) - Career Graded
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Officer role. Highlight your relevant experience in technical support and any certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide solutions, especially in a field support context.
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Calderdale Council
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills and knowledge related to the role. Familiarise yourself with common issues that might arise in field support, as well as the software and hardware you'll be working with. This will help you demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Since you'll be liaising with customers and third-party suppliers, it's crucial to highlight your communication and problem-solving abilities. Prepare examples of how you've successfully resolved issues in the past, especially in a customer-facing role, to show you can handle the demands of the job.
✨Understand the SLA Agreements
Familiarise yourself with what Service Level Agreements (SLAs) entail, particularly in the context of IT support. Be ready to discuss how you would prioritise tasks and manage your time effectively to meet deadlines, as this is a key part of the role.
✨Embrace the Council's Vision
Research Calderdale Council's vision and values, especially their commitment to diversity and tackling climate change. Be prepared to discuss how your personal values align with theirs and how you can contribute to creating an inclusive community through your work.
