Direct Payment Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Application closing date 07/09/2025 Location Halifax Salary Scale 4/5, SCP 7 – 17, £26,403 – £31,022 per annum Package 37 hours per week, 12 months Fixed Term Job category/type Council Attachments Applicant Booklet – CMBC.pdf RP – Direct Payments Officer.pdf Employee Benefits Leaflet.pdf

Post Ref: CC504
Please note: Priority may be given to internal applicants.
This is an exciting opportunity to join our Direct Payment team, which is part of the System and Finance service, within Integrated Commissioning and Partnerships, at Calderdale Council. The Team supports both the Adults and Children’s Social Care directorates and is responsible for supporting people that have an assessed social care need and want to manage their personal budget through a Direct Payment, to provide greater choice, control and independence.
The team’s remit is dealing with the setup of Direct Payments, supporting individuals to understand Direct Payments and their responsibilities, and dealing with queries promptly and professionally from both internal, external colleagues and customers.
We are looking to recruit a professional, friendly, and customer-focused Direct Payment Officer to become part of the Direct Payment team. You will be required to promote and maintain a customer focussed high-quality service and your duties will include meeting with people and/or their representatives who are new to Direct Payments, providing on-going support to individuals in receipt of a Direct Payment, and undertaking reviews to ensure compliance with the Direct Payment Agreement, providing support where needed.
If you have experience of working within a Direct Payment/Customer Service team, we welcome your application. The successful candidate will be able to demonstrate:
• Experience of working within a customer focused role, using a range of media including telephone, emails, letters and meeting face to face with people understanding the differing needs they may have.
• Experience of dealing positively with challenging situations, either face to face or by phone.
• Be able to deal empathetically with customers in challenging situations to achieve a positive outcome.
• Knowledge of the principles of Direct Payments under the Care Act 2014, the Care and Support Statutory guidance and an understanding of how Direct Payments can be used to support independent living and other outcomes for individuals, would be a benefit.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Closing Date: 7th September 2025

Interview Date: 19th September 2025
We may utilise digital interview methods.
As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.

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