At a Glance
- Tasks: Welcome and support customers, handle admin tasks, and assist with ceremonies.
- Company: Join a dedicated team providing essential public services in Halifax.
- Benefits: Gain skills, progress in your career, and achieve recognised qualifications.
- Other info: Work 37 hours over 5 days, including some Saturdays, with DBS checks required.
- Why this job: Enjoy a rewarding role with varied tasks and a supportive team culture.
- Qualifications: Excellent communication skills and a calm, respectful approach are essential.
The predicted salary is between 28800 - 43200 £ per year.
Please note: Internal at risk or redeployee applicants will be seen in the first instance. Do you enjoy helping people and getting the details right? Are you calm, organised, and confident in dealing with the public - even during emotional or sensitive situations? We\'re looking for a friendly and customer-focused person to join our supportive Registration team. This is a career-graded role, which means we\'ll help you build your skills and progress over time. Whether you\'re at the start of your career or already have some experience in customer service or admin roles, this could be the opportunity you\'ve been looking for.
What will you be doing?
- Welcome people to our service and provide helpful, empathetic customer support.
- Help with administrative tasks such as booking appointments and issuing certificates.
- Support with reception duties and take payments for services.
- Use our systems to handle sensitive information accurately and in line with legal standards.
- Register births, deaths, stillbirths, and marriages or civil partnerships.
- Conduct and assist with ceremonies, including citizenship events.
- Handle notices of marriage and work with customers in more complex or emotional situations.
We\'re not expecting you to be fully trained from day one - we\'re more interested in your approach, attitude and potential. You\'ll need:
- Excellent customer service and communication skills.
- A calm, respectful and tactful approach, especially during emotional conversations.
- Good attention to detail and confident use of IT systems.
As you progress, we will support you to achieve the Level 3 Customer Service qualification and Nationally Accredited Qualification for Registrars.
Additional Information
- The role is based at the Halifax Register Office, with work at other venues in Calderdale as needed - some without lift access.
- You\'ll work 37 hours over 5 days per week, including some Saturdays.
- The role involves access to confidential personal data and requires a Standard DBS and BPSS check.
- Why join us? You\'ll be part of a small and dedicated team providing an essential public service. It\'s a rewarding role where no two days are the same, and we\'ll support you to develop your skills and grow in confidence.
- We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Customer Advisor - Registration Officer in Halifax employer: Calderdale Council
Join our dedicated Registration team at the Halifax Register Office, where you'll find a supportive work culture focused on helping others and making a difference in the community. We offer excellent employee growth opportunities, including support for achieving professional qualifications, all while working in a rewarding environment that values empathy and attention to detail. With a commitment to safeguarding and promoting welfare, this role provides a unique chance to develop your skills in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Registration Officer in Halifax
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Calderdale Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Calderdale Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor - Registration Officer in Halifax
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Calderdale Council:Your cover letter is your chance to shine! Tell us why you want to work at Calderdale Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Calderdale Council!
How to prepare for a job interview at Calderdale Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
