At a Glance
- Tasks: Welcome and support customers, handle admin tasks, and assist with ceremonies.
- Company: Join a dedicated team providing essential public services in Halifax.
- Benefits: Gain skills, progress in your career, and achieve recognised qualifications.
- Other info: Work 37 hours over 5 days, including some Saturdays, with DBS checks required.
- Why this job: Enjoy a rewarding role with varied tasks and a supportive team culture.
- Qualifications: Excellent communication skills and a calm, respectful approach are essential.
The predicted salary is between 28800 - 43200 € per year.
Please note: Internal at risk or redeployee applicants will be seen in the first instance. Do you enjoy helping people and getting the details right? Are you calm, organised, and confident in dealing with the public - even during emotional or sensitive situations? We\'re looking for a friendly and customer-focused person to join our supportive Registration team. This is a career-graded role, which means we\'ll help you build your skills and progress over time. Whether you\'re at the start of your career or already have some experience in customer service or admin roles, this could be the opportunity you\'ve been looking for.
What will you be doing?
- Welcome people to our service and provide helpful, empathetic customer support.
- Help with administrative tasks such as booking appointments and issuing certificates.
- Support with reception duties and take payments for services.
- Use our systems to handle sensitive information accurately and in line with legal standards.
- Register births, deaths, stillbirths, and marriages or civil partnerships.
- Conduct and assist with ceremonies, including citizenship events.
- Handle notices of marriage and work with customers in more complex or emotional situations.
We\'re not expecting you to be fully trained from day one - we\'re more interested in your approach, attitude and potential. You\'ll need:
- Excellent customer service and communication skills.
- A calm, respectful and tactful approach, especially during emotional conversations.
- Good attention to detail and confident use of IT systems.
As you progress, we will support you to achieve the Level 3 Customer Service qualification and Nationally Accredited Qualification for Registrars.
Additional Information
- The role is based at the Halifax Register Office, with work at other venues in Calderdale as needed - some without lift access.
- You\'ll work 37 hours over 5 days per week, including some Saturdays.
- The role involves access to confidential personal data and requires a Standard DBS and BPSS check.
- Why join us? You\'ll be part of a small and dedicated team providing an essential public service. It\'s a rewarding role where no two days are the same, and we\'ll support you to develop your skills and grow in confidence.
- We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Customer Advisor - Registration Officer in Halifax employer: Calderdale Council
Join our dedicated Registration team at the Halifax Register Office, where you'll find a supportive work culture focused on helping others and making a difference in the community. We offer excellent employee growth opportunities, including support for achieving professional qualifications, all while working in a rewarding environment that values empathy and attention to detail. With a commitment to safeguarding and promoting welfare, this role provides a unique chance to develop your skills in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Registration Officer in Halifax
✨Tip Number 1
Familiarise yourself with the services offered by the Registration team. Understanding the nuances of registering births, deaths, and marriages will help you engage more confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by role-playing scenarios where you might need to handle sensitive situations. This will prepare you for the emotional conversations you may encounter and show that you can remain calm and respectful under pressure.
✨Tip Number 3
Research the legal standards surrounding the handling of personal data. Being knowledgeable about confidentiality and data protection will not only boost your confidence but also highlight your attention to detail, which is crucial for this role.
✨Tip Number 4
Connect with current or former employees of the Registration team on professional networking sites. They can provide insights into the team culture and expectations, helping you tailor your approach and questions during the interview process.
We think you need these skills to ace Customer Advisor - Registration Officer in Halifax
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Advisor - Registration Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills:In your CV and cover letter, provide specific examples of your customer service experience. Highlight situations where you demonstrated empathy, calmness, and attention to detail, especially in challenging scenarios.
Highlight IT Proficiency:Mention your experience with IT systems and any relevant software you have used in previous roles. This is important as the role involves handling sensitive information accurately using various systems.
Express Your Commitment:Convey your enthusiasm for the role and your willingness to learn and grow within the team. Mention your interest in achieving the Level 3 Customer Service qualification and how you align with the company's commitment to safeguarding and supporting vulnerable individuals.
How to prepare for a job interview at Calderdale Council
✨Show Your Empathy
As a Customer Advisor, you'll be dealing with sensitive situations. Make sure to demonstrate your ability to empathise with customers during the interview. Share examples of how you've handled emotional conversations in the past.
✨Highlight Attention to Detail
This role requires a keen eye for detail, especially when handling sensitive information. Be prepared to discuss specific instances where your attention to detail made a difference in your previous roles.
✨Demonstrate IT Confidence
Since the job involves using IT systems, it's important to convey your comfort level with technology. Mention any relevant software or systems you've used before and how you quickly adapt to new tools.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about potential challenges you might face in this role and how you would approach them, particularly in high-pressure situations.
