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- Tasks: Join the Box Office team selling tickets and providing top-notch customer support.
- Company: Victoria Theatre, a vibrant arts venue in Yorkshire.
- Benefits: Gain valuable experience in a dynamic environment with flexible hours.
- Why this job: Be part of an exciting arts scene and connect with diverse audiences.
- Qualifications: GCSEs in Maths and English or relevant experience; customer service skills essential.
- Other info: Flexible working hours including evenings and weekends; great for students!
The predicted salary is between 20000 - 30000 £ per year.
Overview
Post Ref: CC580
Internal at risk or redeployee applicants will be seen in the first instance. The Victoria Theatre is one of Yorkshire’s Arts venues and sits within Public Services of Calderdale Council. We strive to deliver a varied arts and entertainment programme with professional artists, local Amateur Dramatic Society’s, and community groups.
The Victoria Theatre is looking for a highly motivated person to join the Box Office team. The successful applicant will be part of a team selling tickets and providing administrative support for the development of the box office service in a large receiving house.
Responsibilities
The role includes maintaining a high level of customer care for Victoria Theatre customers and ensuring that all identified administrative duties are undertaken to ensure the smooth running of the Box Office service. The successful candidate will:
- Sell tickets and provide administrative support for the box office.
- Work with the public (in person and on the telephone) in a busy, deadline-driven, customer-facing environment.
Essential Skills and Requirements
- GCSE Grade 4/C or above in Maths and English, or demonstrable experience.
- Experience of working directly with the public.
- Excellent customer care.
- Telephone experience in a sales environment.
- Experience of taking bookings and inputting customer data.
- Experience of handling cash, credit/debit cards, banking and cashing up procedures.
- GDPR knowledge.
- Experience of working within a busy office environment.
- Confidence with working independently and on own initiative.
- Proven ability to use IT packages including standard Microsoft Office software and customer databases.
What you need to know
Candidates must be able to work during the week, evenings, weekends, and Bank Holidays. The working pattern is an annual hours-based contract, and the rota is dependent on the Theatre’s programme.
Salary and Contract
An opportunity has arisen to join the Box Office Team to maintain a high level of customer care for Victoria Theatre Customers.
Dates
Closing Date: 1st October 2025
Interview Date: Week Commencing 13th October 2025
We may utilise digital interview methods.
Equality, Diversity and Inclusion
Calderdale Council embraces the positive benefits of a diverse workforce and is committed to providing an inclusive environment. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
How to apply
For support on your application please read our Application Booklet or visit our site.
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Box Office Assistant employer: Calderdale Council
Contact Detail:
Calderdale Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Assistant
✨Tip Number 1
Get to know the Victoria Theatre! Familiarise yourself with their shows, events, and customer service approach. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be working directly with the public, think of scenarios where you might need to handle tricky situations. Role-playing with a friend can help you feel more confident when it comes to real-life interactions.
✨Tip Number 3
Brush up on your IT skills! Make sure you're comfortable using Microsoft Office and any customer databases. If you’re not familiar with them, there are loads of free online resources to help you get up to speed before the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the Box Office team at the Victoria Theatre. Don’t miss out!
We think you need these skills to ace Box Office Assistant
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, especially in busy environments like a box office.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that match the job description.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to the role. Mention specific experiences that relate to ticket sales, handling cash, or working with databases.
Check Your Details: Before hitting submit, double-check your application for any typos or errors. We’re looking for attention to detail, so make sure everything is polished and professional!
How to prepare for a job interview at Calderdale Council
✨Know Your Customer Care
Since the role is all about providing excellent customer service, brush up on your customer care skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction in a busy environment like the Victoria Theatre.
✨Familiarise Yourself with the Venue
Do a bit of research on the Victoria Theatre and its programmes. Knowing the types of events they host and their audience can help you tailor your responses during the interview. It shows genuine interest and helps you connect better with the interviewers.
✨Practice Your Telephone Skills
As you'll be working with the public over the phone, practice handling calls. You could role-play with a friend or family member to simulate taking bookings or answering queries. This will help you feel more confident and prepared for any telephone scenarios that might come up during the interview.
✨Show Off Your IT Skills
Make sure you're comfortable with Microsoft Office and any customer databases you might encounter. If you have experience with specific software, mention it! Being tech-savvy is a big plus, especially in a role that involves handling bookings and customer data.