At a Glance
- Tasks: Join the Box Office team selling tickets and providing top-notch customer support.
- Company: Victoria Theatre, a vibrant arts venue in Yorkshire.
- Benefits: Gain valuable experience in a dynamic environment with flexible hours.
- Other info: Flexible working hours including evenings and weekends; great for students!
- Why this job: Be part of an exciting arts scene and connect with diverse audiences.
- Qualifications: GCSEs in Maths and English or relevant experience; customer service skills essential.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Post Ref: CC580
Internal at risk or redeployee applicants will be seen in the first instance. The Victoria Theatre is one of Yorkshire’s Arts venues and sits within Public Services of Calderdale Council. We strive to deliver a varied arts and entertainment programme with professional artists, local Amateur Dramatic Society’s, and community groups.
The Victoria Theatre is looking for a highly motivated person to join the Box Office team. The successful applicant will be part of a team selling tickets and providing administrative support for the development of the box office service in a large receiving house.
Responsibilities
The role includes maintaining a high level of customer care for Victoria Theatre customers and ensuring that all identified administrative duties are undertaken to ensure the smooth running of the Box Office service. The successful candidate will:
- Sell tickets and provide administrative support for the box office.
- Work with the public (in person and on the telephone) in a busy, deadline-driven, customer-facing environment.
Essential Skills and Requirements
- GCSE Grade 4/C or above in Maths and English, or demonstrable experience.
- Experience of working directly with the public.
- Excellent customer care.
- Telephone experience in a sales environment.
- Experience of taking bookings and inputting customer data.
- Experience of handling cash, credit/debit cards, banking and cashing up procedures.
- GDPR knowledge.
- Experience of working within a busy office environment.
- Confidence with working independently and on own initiative.
- Proven ability to use IT packages including standard Microsoft Office software and customer databases.
What you need to know
Candidates must be able to work during the week, evenings, weekends, and Bank Holidays. The working pattern is an annual hours-based contract, and the rota is dependent on the Theatre’s programme.
Salary and Contract
An opportunity has arisen to join the Box Office Team to maintain a high level of customer care for Victoria Theatre Customers.
Dates
Closing Date: 1st October 2025
Interview Date: Week Commencing 13th October 2025
We may utilise digital interview methods.
Equality, Diversity and Inclusion
Calderdale Council embraces the positive benefits of a diverse workforce and is committed to providing an inclusive environment. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
How to apply
For support on your application please read our Application Booklet or visit our site.
Box Office Assistant in Halifax employer: Calderdale Council
The Victoria Theatre, a prominent arts venue in Yorkshire, offers an enriching work environment where creativity and community engagement thrive. As a Box Office Assistant, you will be part of a dedicated team that prioritises exceptional customer service while enjoying the benefits of working within a supportive council framework that values diversity and inclusion. With opportunities for personal growth and development, this role is perfect for those looking to make a meaningful impact in the arts sector.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Assistant in Halifax
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Calderdale Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Calderdale Council and let us see your personality shine through!
We think you need these skills to ace Box Office Assistant in Halifax
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Calderdale Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Calderdale Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Calderdale Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Calderdale Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Calderdale Council will surely appreciate.
