At a Glance
- Tasks: Support individuals in living their best life through compassionate advice and community connections.
- Company: Join the friendly team at Calderdale Metropolitan Borough Council, dedicated to making a difference.
- Benefits: Enjoy generous leave, discounts, and professional development opportunities while you learn.
- Other info: Work towards a Level 3 Diploma in Customer Service with ongoing support and career growth.
- Why this job: Make a real impact in people's lives while gaining valuable experience in social care.
- Qualifications: Empathy, resourcefulness, and a passion for helping others are key; customer service skills preferred.
Overview
Apprentice Social Care Advisor to work within The Gateway to Care Team at Calderdale Metropolitan Borough Council. We are the first point of contact, providing help and advice with compassion, empathy and kindness to enable people to live their best life.
The role focuses on listening to what people are telling us, understanding their wishes and feelings about what matters in terms of what a good life looks like to them. You will draw on the person’s strengths, informal networks and community assets to meet their requirements and aspirations. You will respond promptly, support independence, work to bring about stability, and help people maintain control of their life and remain connected to their community. The work is challenging and rewarding, with no two days the same.
What we are looking for
- Ability to relate to people – Direct contact with people over the telephone. Develop a trusting relationship quickly with a kind, empathetic and friendly approach while working towards a Level 3 Diploma in Customer Service.
- Resourcefulness and creativity – Recognise that formal services are not always solutions. Be resourceful and creative, drawing on the strengths of our people and community assets to problem solve and meet requirements. Be confident to challenge the status quo where needed.
- Adult Social Care Knowledge – Some experience and knowledge of adult social care. Lived or working experience may be relevant. A care worker or similar role can provide a strong foundation for the apprenticeship.
- Values driven – Align with our values of dignity, diversity and independence, and engage in least intrusive, best-interest approaches for people we serve.
Why join us
We are a friendly and supportive team with strong team working. You will work with experienced Health and Social Care professionals and receive management and leadership support. You will join a team that values career development and ongoing support for your practice.
Opportunities for Personal and Service Development – You will work towards a Level 3 Customer Service Diploma as part of your apprenticeship. The organisation provides monthly supervision, quarterly shared conversations, and various developmental training opportunities, including trainee on-the-job apprenticeships. You will have opportunities to contribute and implement ideas for service development.
Rewarding job and making a difference – The service has a strong reputation and receives daily compliments reflecting the positive impact on people’s lives.
A range of benefits – Including generous annual leave, discounted leisure centre membership, discounted public transport, tax-free bikes, salary sacrifice car scheme, credit union, theatre discounts, free legal and financial advice, and other discounts through local partnerships.
How to apply
Apply online. Cross-reference the person specification and explain in the relevant section how you meet it. Contact Collette Landsborough, Team Leader, if needed.
Closing and interviews
Closing Date: Sunday 2 November 2025
Interviews: Monday 10 November 2025
Apprenticeship Entry Requirements:
- Be aged 16 or older at the start of the apprenticeship.
- Be a UK citizen or have proof of right to work in the UK. If not UK/EEA citizen, must have resided in the UK for the last 3 years.
- Meet the essential qualification criteria in the role profile and provide original qualification certificates at interview.
- Do not already hold a qualification at the same or higher level in the same or closely related field to the apprenticeship. It must be unrelated in subject and content from the qualifications already held.
We may utilise digital interview methods. Calderdale Council is committed to inclusive employment and encourages applications from diverse communities. All applications are anonymised before being seen by the selection panel. For support on your application, please read the Application Booklet or visit our site.
Apprentice Social Care Advisor (Gateway to Care) in Halifax employer: Calderdale Council
Calderdale Metropolitan Borough Council is an excellent employer for those seeking a meaningful career in social care. With a strong emphasis on team support and professional development, employees benefit from ongoing training opportunities, including a Level 3 Diploma in Customer Service, while working in a compassionate environment that values dignity, diversity, and independence. The council also offers a range of benefits such as generous annual leave, discounted leisure memberships, and various local discounts, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Social Care Advisor (Gateway to Care) in Halifax
✨Tip Number 1
Get to know the company! Research Calderdale Metropolitan Borough Council and their values. This will help you connect your personal experiences with their mission during interviews.
✨Tip Number 2
Practice your listening skills. As an Apprentice Social Care Advisor, you'll need to listen actively to people’s needs. Try mock interviews with friends or family to hone this skill.
✨Tip Number 3
Show your resourcefulness! Think of examples where you've used creativity to solve problems. This will demonstrate your ability to think outside the box, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen to join our supportive team.
We think you need these skills to ace Apprentice Social Care Advisor (Gateway to Care) in Halifax
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your understanding of what makes a good life for people.
Match Your Skills:Take a good look at the person specification and make sure you highlight how your skills and experiences align with what we're looking for. Use specific examples to demonstrate your resourcefulness and creativity in problem-solving.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Avoid jargon and make sure your sentences are easy to read. This will help us understand your thoughts and ideas better!
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Calderdale Council
✨Know Your Stuff
Make sure you brush up on your knowledge of adult social care. Familiarise yourself with the key principles and values that guide the sector, especially those related to dignity, diversity, and independence. This will show that you’re not just interested in the role but also understand its importance.
✨Show Your Empathy
Since this role is all about connecting with people, be prepared to demonstrate your empathetic approach during the interview. Think of examples from your past experiences where you’ve shown kindness and understanding, whether in a work setting or personal life.
✨Be Resourceful
The job requires creativity and resourcefulness, so come ready to discuss how you can think outside the box. Prepare some examples of how you've solved problems in the past, especially using community resources or informal networks to help others.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the team, the training opportunities, and how they support career development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
