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- Tasks: Deliver top-notch customer service and support weekend events at our Inspire Centre.
- Company: Calderdale College, a vibrant community-focused educational institution.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Why this job: Perfect for those who love working with people and thrive in a dynamic setting.
- Qualifications: Strong customer service skills and the ability to stay calm under pressure.
- Other info: Join a Disability Confident employer committed to inclusivity.
The predicted salary is between 11 - 16 £ per hour.
Calderdale College is seeking a confident and customer-focused Weekend Commercial Officer to support commercial activity within our Inspire Centre. You will provide a professional front-of-house service for partners, clients and visitors, ensuring a positive experience and smooth operation of weekend bookings, events and facility use.
Responsibilities
- Deliver high-quality customer service to commercial clients and visitors.
- Respond to enquiries in person and by phone, maintaining a welcoming and professional environment.
- Support security processes, ensuring only authorised individuals access the building.
- Operate the College phone system and handle income, card transactions and receipts.
- Prepare facilities for use, including equipment set-up and take-down.
- Liaise with cleaning and facilities teams to maintain safe, clean and well-managed spaces.
- Ensure accurate financial recording and contribute to site security.
- Act as a Fire Warden and support emergency procedures.
- Build strong relationships with clients, staff and stakeholders.
- Provide shift cover when required and report feedback or issues promptly.
Qualifications / Skills
- Strong customer service skills across face-to-face, phone and email interactions.
- Ability to work independently, prioritise tasks and stay calm under pressure.
- Confident communicator with excellent organisational skills.
- Knowledge of health and safety, administrative systems and basic IT tools.
- Flexible, reliable and able to troubleshoot issues effectively.
- Professional, positive and committed to delivering an excellent customer experience.
This is a great opportunity for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering a high-quality service every weekend.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Weekend Commercial Officer employer: Calderdale College
Contact Detail:
Calderdale College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Commercial Officer
✨Tip Number 1
Get to know the company! Research Calderdale College and its Inspire Centre. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a top-notch experience, think of scenarios where you can demonstrate your ability to handle enquiries and resolve issues. Role-playing with a friend can really help!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Calderdale College. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new opportunities that pop up. Don’t miss out on your chance to shine!
We think you need these skills to ace Weekend Commercial Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your strong customer service skills in your application. We want to see how you’ve gone above and beyond for clients in the past, whether it’s face-to-face, over the phone, or via email.
Keep It Professional and Welcoming: Your written application should reflect a professional yet friendly tone. We’re looking for someone who can maintain a welcoming environment, so let your personality shine through while keeping it polished.
Demonstrate Your Organisational Skills: We need someone who can juggle tasks effectively, especially during busy weekends. Use your application to showcase examples of how you’ve prioritised and managed multiple responsibilities in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Calderdale College.
How to prepare for a job interview at Calderdale College
✨Know Your Customer Service Skills
Make sure you can highlight your strong customer service skills during the interview. Think of specific examples where you've provided excellent service, especially in face-to-face or phone interactions. This will show that you understand the importance of a positive experience for clients and visitors.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you prioritise tasks and stay calm under pressure. You might want to share a story about a time when you successfully managed multiple responsibilities at once, as this role requires juggling various tasks during busy weekends.
✨Familiarise Yourself with Health and Safety Protocols
Since you'll be acting as a Fire Warden and supporting emergency procedures, it's crucial to have a basic understanding of health and safety regulations. Brush up on these topics before the interview so you can confidently discuss how you would handle such situations.
✨Build Rapport with Interviewers
Remember, building strong relationships is key in this role. During the interview, try to connect with your interviewers by being friendly and approachable. Show them your enthusiasm for working with people and your commitment to delivering high-quality service every weekend.
