Retail Assistant in Huddersfield

Calderdale and Huddersfield Solutions Ltd (CHS) is an exceptional place to work that provides estates, facilities and procurement services to our partner organisation Calderdale and Huddersfield NHS Foundation Trust (CHFT) and other customers. We employ around 450 staff in a wide range of functions, ranging from cleaners, porters, retail and administrative staff to engineers and procurement specialists.

In addition to a competitive salary and NEST pension employer/employee match scheme (up to 6% CHS contribution), we also offer a range of benefits as follows:

• Extensive range of discounts online and in store at all your favourite retail outlets
• Blue Light discount card for further savings
• Staff Lottery scheme
• On site restaurant (staff discount), Caf serving Costa coffee
• Retail shop
• On site Nursery provision and generous Maternity/Paternity and Adoption schemes
• Workforce benefit team to support with a range of childcare provision/out of school clubs
• Salary sacrifice car and cycle schemes (subject to certain criteria)
• Career break scheme
• Special leave policies
• Flexible working opportunities
• On site Occupational Health service
• Dedicated wellbeing hour each week
• 24/7 Care First Employee Assistance scheme that provides confidential counselling and support/financial and legal help and advice/Chaplaincy Services, Chapel and Prayer rooms

Main duties of the job

Summary of the Role: The delivery of a professional first class, efficient customer focused service, ensuring all hygiene and safety standards are maintained at all times whilst providing excellent customer service. Please note whilst this role is predominantly based in Stop and Shop, there may be a requirement to work across all outlets, which include Southside Dining and Caf 1831.

Job responsibilities:

• Addressing customer complaints and enquiries, in a professional manner.
• Serve customer in a timely manner remaining polite & courteous at all time whilst being mindful of individual needs offering assistance when required.
• Correct merchandising of stock displays to maximise brand awareness, ensuring security of all stock items.
• Responsibility for stock rotation and checking date codes whilst completing stock replenishment duties.
• Temperature check and record all necessary food items as departmental procedure.
• To be smart in appearance and well groomed adhering to the departmental uniform policy.
• Cleaning of premises and equipment and utensils to specified hygiene standards.
• Receiving and checking goods inward includes sandwiches, newspapers, etc. where appropriate, correct temperature control should be maintained.
• The preparation of newspapers and magazines for returning to supplier accurately completing all necessary paperwork.
• Work using own initiative in an unsupervised environment.
• To be familiar with shop produce and merchandise so that relevant offers and deals can be suggested to customers.
• To accept payment and give change to customers including operating a computerised hospitality management system (POS).
• Ensure all HACCP procedures regarding temperature control are followed at all times.
• Report any breakages, defects, loss or malfunctions of any equipment immediately to the Retail supervisor or Manager.
• To be responsible for undertaking stock takes and maintaining stock level within the shop at regular intervals.
• To undertake any other duties as may be required in line with the general responsibilities outlined in this job description.
• Attend all mandatory training.
• Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the CHS Appraisal.
• Comply with all Trust policies, procedures and protocols.
• Carry out duties with due regard to the Trusts Equal Opportunity Policy.
• Seek advice and support from Line Manager whenever necessary.
• Maintain professional conduct at all times.

Person Specification

Knowledge

• Ability to work within a team to deadlines (E)
• Good food hygiene practices (E)
• Able to undertake the physical aspects/manual handling of the role, including operation of equipment, movement of stock, standing for long periods of time. (E)

Experience

• The ability to communicate well with staff, patients and members of the public.
• Experience of working in a busy retail/catering environment.
• Experience of stock handling, control systems computerised hospitality management system (POS).
• To demonstrate a methodical and organised approach to work (D)
• Understand the need to exercise confidentiality, sensitivity and have an awareness of the demands placed on Retail/Catering Services staff (D)

Qualifications

• NVQ level 1 or 2 in Customer Service (D)
• Basic Food hygiene certificate (D)

General

• Able to fulfill the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health (E)
• Must be eligible to work in the UK. (E)
• Ability to work in various locations throughout the network of services provided by the Company/Calderdale and Huddersfield NHS Foundation Trust. (E)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.