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- Tasks: Join our team as a Ward Clerk, handling calls and supporting staff with clerical tasks.
- Company: Be part of Calderdale and Huddersfield NHS Foundation Trust, dedicated to compassionate care.
- Benefits: Enjoy flexible working hours, remote options, and a supportive work environment.
- Why this job: Make a difference by welcoming visitors and gathering patient feedback in a caring atmosphere.
- Qualifications: Excellent communication skills and computer literacy are essential; EPR knowledge is a plus.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Ward 1D was initially opened as an additional capacity ward during winter pressures. The ward is now remaining open on a permanent basis and we are in need of a hard working, friendly individual to join our brand new team as ward clerk.
You must possess excellent communication skills, and be computer literate. Knowledge of EPR systems would be beneficial and you must be able to embrace new ways of learning.
The successful candidate will have a responsibility to answer the phones, communicate professionally with family members, and work closely with all staff across the multidisciplinary team.
The post holder is responsible for providing all clerical/admin and secretarial support to ward staff, including a good working knowledge of all Trust electronic systems. The post holder is required to deal with queries from patients, visitors and staff.
You must be friendly, and welcoming to all individuals visiting the ward, as you will often be the first person to greet them.
You will have a responsibility to obtain patient feedback through friends and family responses, and be able to feedback results to members of the 1D team.
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One culture of care underpins our Four Pillars by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care. As part of our recruitment process, we ask applicants to complete values based recruitment questions to ensure we recruit kind, compassionate and colleagues who are willing to learn. These are pre application questions and are required prior to the formal application form.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE – Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us
For further details / informal visits contact: Name: Holly Latcham Job title: Ward Manager Email address: holly.latcham@cht.nhs.uk Telephone number: 01422 224524
Matron Lorna Hewitt
lorna.hewitt@cht.nhs.uk
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Ward Clerk employer: Calderdale and Huddersfield NHS Foundation Trust
Contact Detail:
Calderdale and Huddersfield NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk
✨Tip Number 1
Familiarise yourself with the Calderdale and Huddersfield NHS Foundation Trust's values and culture. Understanding their commitment to compassionate care will help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, especially in a healthcare context. Since you'll be the first point of contact for patients and visitors, being able to convey information clearly and compassionately is crucial.
✨Tip Number 3
If you have experience with electronic patient record (EPR) systems, be ready to discuss it. If not, consider doing some research or online training to show your willingness to learn and adapt to new technologies.
✨Tip Number 4
Prepare to discuss how you would handle feedback from patients and family members. Think of examples where you've successfully managed feedback in the past, as this will highlight your ability to engage with the community and improve services.
We think you need these skills to ace Ward Clerk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Ward Clerk position. Highlight your relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your communication skills, computer literacy, and any experience with EPR systems. Use specific examples that demonstrate your ability to work in a team and provide excellent customer service.
Prepare for Values-Based Questions: Since the Trust focuses on values-based recruitment, think about how your personal values align with their commitment to compassionate care. Prepare examples that showcase your kindness and willingness to learn.
Follow Up with Contact: If you have questions or need clarification, don’t hesitate to reach out to the provided contacts, such as Holly Latcham or Lorna Hewitt. This shows your interest in the role and can help you gain insights that may strengthen your application.
How to prepare for a job interview at Calderdale and Huddersfield NHS Foundation Trust
✨Showcase Your Communication Skills
As a ward clerk, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, especially when answering phones or interacting with patients and their families.
✨Familiarise Yourself with EPR Systems
While knowledge of EPR systems is beneficial, showing a willingness to learn can also impress the interviewers. If you have experience with similar systems, be sure to mention it and express your eagerness to adapt to new technologies.
✨Emphasise Your Teamwork Skills
The role involves working closely with a multidisciplinary team. Highlight any previous experiences where you successfully collaborated with others, showcasing your ability to contribute positively to a team environment.
✨Prepare for Values-Based Questions
Since the Trust is committed to recruiting individuals who embody their values, prepare for questions that assess your compassion and kindness. Think of examples from your past that illustrate these qualities in action.
