Receptionist

Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.

We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.

We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.

We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE – Supporting Britain’s Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more – Why Choose CHFT?

Our Future Plans

The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk, The receptionist is the welcoming face of the unit, responsible for dealing with telephone enquires, liasing with the wider multi disciplinary teams, admission and discharge of patients, making of outpatient appointments as per the consultants requirements.

They will be required to work cross site to cover sickness/abcence.

Receive and log charitable donations, report repairs and faults., 1. To always maintain a permanent presence on the reception desk other than when requested to assist with duties related to the chemotherapy suite.

1. Attending to the front Reception desk, answering the telephone in a professional manner in respect of any queries, and dealing sympathetically with patients and any worries they may have regarding their appointments.

2. At the start of the day to ensure all the rooms are open in the Macmillan CRH/Ward 7 reception and clinic areas. To ensure the coffee machine, bookcase, and greeting cards are well stocked for the day. To ensure the reception area is clean and tidy and the daily newspapers have been collected.

3. To be responsible for the admitting and discharging of patients attending the Chemotherapy suite as Day Case and Ward Attenders on the Electronic Patient Record system in a timely fashion.

4. To be responsible for preparing the documentation required in the Chemotherapy Suite by the nursing staff to record the treatments received by patients in accordance with the daily lists from Varian.

5. To assist with the collection of prescriptions from pharmacy, blood products from Pharmacy and chemotherapy from Aseptics as requested by nursing staff in the absence of volunteers and HCA’s.

6. To assist with chemotherapy patient’s refreshments on request in the absence of volunteers and HCA’s.

7. To ensure the chemotherapy nurses’ station documentation supply is fully stocked and restock as required.

8. Prepare documentation in readiness for patient attendance to assist clinic staff with the smooth running of Outpatient clinic lists ie, – patient labels,wristbands, clinic lists etc.

9. To book the arrival of patients for their Outpatients appointments within the Units and updating their demographics as required. Undertake the booking of further appointments, changing of appointments, entering new referrals, and issuing appointment letters as required by the consultants and specialist nurses.

10. To arrange, book and/or cancel transport for patients through the YAS/PTS booking systems ensuring patients are collected and returned to their destinations with a minimum of waiting time. To liaise with the porters to transport patients to different areas within the hospitals.

11. To arrange Headstrong appointments on request from specialist nurses via referral or verbally.

12. Scan referral forms to Orthotics in Huddersfield regarding prosthetics requests and/or wig referrals.

13. Support Outpatient clinics, the Counsellor and all other staff within the Macmillan Unit / Greenlea ward 7 HRI ward 7 HRI, with clerical and administrational tasks as required.

14. To liaise with the Team Leader regarding restocking stationery, equipment, and coffee machine supplies.

15. Report repairs/faults of equipment to the relevant departments.

16. Receive and log charitable donations to the Macmillan Unit/Greenlea Unit and bank the monies received with the General Office. Receive donations from patients for coffee/cards/books/artwork in the Macmillan Unit and record in the appropriate manner.

17. To work cross site to cover reception annual leave/sickness/absences as required.

18. To accept deliveries and deliver post to all departments within the Unit.

19. At the end of the day to ensure: – Electrical appliances are switched off such as computers and printers. The coffee machine is locked away at the Macmillan Unit. Windows are closed, lights switched off and that the rooms in reception (including the Information Centre) and down the chemotherapy corridor are locked.

20. always Maintain strict confidentiality in conjunction with the Data Protection Act.

21. Possess initiative and a measure of independent judgement.

22. To maintain a patient/client focus to deliver a quality service attending training courses as required.

23. To be responsible for dealing with any queries from service users and communicating this effectively to your team leader or in their absence the nurse in charge.

24. Undertake general duties as required and/or other duties appropriate to the grade as delegated by the Team Leader or Senior Staff member.

Clinical Duties · There are no clinical duties required in this post.

3.2 Professional Duties · To take responsibility for own continuing professional development and performance, identifying own developmental needs…

3.3 Managerial Duties · There are no managerial duties required in this post.

3.4 Financial Duties Log and receive donations to the Macmillan Unit banking the money received with the General Office.

3.5 Managing Self · Participate in regular supervision. · Attend all mandatory training. · Participate annually identifying, developing, and agreeing your own development plan with your Line Manager using the Trust Appraisal. · Comply with all Trust policies, procedures, and protocols. · Carry out duties with due regard to the Trust’s Equal Opportunity Policy. · Seek advice and support from Line Manager whenever necessary. · Maintain professional conduct always including appearance. · Ensure maintenance of Professional Registration.

Our vision is to provide One Culture of Care for one another in order that we can provide compassionate care for the people who use our services. We are passionate about creating a workplace where we work together to get results, encouraging colleagues to have their say, in order to co create the change we want to see. We take pride in the diversity of our workforce that’s why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.

Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter.

If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard £26.40 or Basic £26.40) from your salary when you commence in post (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £16 cost per year. This is a condition of your employment.

CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

If you have any questions please contact [email protected] for assistance.