At a Glance
- Tasks: Lead a compassionate team and ensure efficient practice management.
- Company: Caldbeck Surgery, a well-respected practice in the Lake District.
- Benefits: Salary between £43,000 to £50,000 plus NHS pension and training opportunities.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Degree level education; management experience is a plus but not essential.
The predicted salary is between 43000 - 50000 £ per year.
We are looking for a Practice Manager to lead our team at Caldbeck Surgery – a friendly, compassionate, and well-respected practice located on the northern edge of the Lake District National Park. The successful applicant must work collaboratively with the team and with our healthcare partners. The role is full time with a salary range of £43,000 to £50,000, dependent on skills and experience, plus NHS pension. Previous management experience in general practice or the NHS is desirable but not essential, as training will be provided for the right candidate. Prospective candidates are welcome to arrange an informal visit to meet team members in person and discuss the position. The closing date for applications is Sunday 12th July, with interviews on Monday 27th and Tuesday 28th July.
Main Duties of the Job
- Responsible for the caring, compassionate, efficient, and profitable running of the practice and for maintaining a happy and committed team.
- Anticipate and respond to healthcare and operating environment changes to ensure the long-term success and viability of the practice for our community.
Key Responsibilities
- Practice strategy
- Monitor and evaluate performance of the practice against strategic and operational objectives.
- Proactively contribute to practice strategy development.
- Identify and develop focus areas and prepare discussion papers and business cases for the partners.
- Engage with local system partners, including the Primary Care Network (PCN) and ICB/ICS, representing the practice and primary care views.
- Business Management and Planning
- Finance (accounts, cash flow, payroll, VAT, pensions, bank relations).
- Staffing (recruitment, employment administration, training, appraisal, retention, pay, sickness, retirement).
- Facilities and premises (maintenance, cleaning, infection control, security).
- IT and related clinical systems, including EMIS and other centrally-provided systems.
- Information governance and data protection.
- NHS and other contracts, including insurance and utility suppliers.
- Health and safety, including policies and manual.
- Practice policies, standards, and guidance.
- Lead or support operational initiatives such as Green Practice.
- Financial management ensuring healthy cash flow, annual forecasts, and partner reporting.
- Compliance
- Ensure compliance with employment, financial, data legislation, NHS standards, contract requirements, and CQC inspection standards.
- Information Governance / Data Protection
- Act as Data Protection Officer for the practice.
- Implement data sharing and patient opt-out mechanisms.
- Audit access and use of patient data and respond to patient queries.
- Ensure staff training in information governance and data security.
- Patient Services
- Champion outstanding patient care and responsiveness.
- Manage patient queries and complaints in accordance with NHS standards.
- Review and update all practice public information (leaflet, website).
- Lead the patient participation group and liaise with system patient groups.
- Manage patient requests to join the practice list and oversee registration policies.
- Human Resources
- Recruitment, employment administration, training, and staff development.
- Staff appraisal, pay, and staffing levels within budget.
- Retention strategies, sickness, retirement, and dismissal procedures.
- Maintain accurate staff records and employment policies.
- Support and mentor staff.
- Health & Safety
- Implement and lead health, safety, and security policies, manual, and infection control.
- Premises
- Ensure premises are fit for purpose, including maintenance, cleaning, infection control, and security.
- Equality and Diversity
- Support and champion the equality and diversity rights of patients, carers, and staff.
- Communication and Engagement
- Ensure effective communication within the team and with external agencies such as NHS commissioners, CQC, PCN, local trusts, and third-sector organisations.
- Act as an ambassador for the practice when dealing with external agencies.
- Personal / Professional Development
- Support staff development and maintain own skills in line with role requirements.
- Quality
- Contribute to improving quality across all practice areas.
- Assist the Quality improvement lead and support the development of new services.
- Systems
- Accountable for practice IT systems, including EMIS, ICE, and related software.
- Advise partners on systems matters and investments.
- Projects
- Initiate, lead, and report on projects as required.
- Prepare and annually update the practice development plan.
- Partners
- Support partners individually and jointly with financial matters, partnership meetings, and agreements.
- Convene meetings, prepare agendas, and produce minutes.
- Primary Care Network
- Represent the practice for PCN matters, including board attendance and supporting the PCN Clinical Director.
- Clinical
- Manage annual flu or other mass vaccination campaigns, including stock, logistics, and communication.
- Assist clinicians with system searches to aid patient care and audit.
Qualifications
- Educated to degree level or equivalent.
- Masters or postgraduate qualification in management or a related discipline (desirable).
Experience
- Strategic thinker, numerate, good communicator, with experience running a small team and financial management.
- Expert user of office software, able to learn new software packages and self-educate on new topics.
- Experience of service delivery, information management, employment, and health & safety legislation (desirable).
- Experience in a health or care setting (desirable).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check.
Employer Details
Caldbeck Surgery, Friar Row, Caldbeck, Wigton, Cumbria, CA7 8DS, United Kingdom
Website: https://www.caldbecksurgery.co.uk/
Practice Manager in Wigton employer: Caldbeck Surgery
Caldbeck Surgery is an exceptional employer, offering a supportive and collaborative work environment in the picturesque setting of the Lake District National Park. With a commitment to employee development and a focus on compassionate patient care, we provide comprehensive training for our Practice Manager role, ensuring that you can thrive in your career while making a meaningful impact in the community. Our practice values teamwork, innovation, and quality, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager in Wigton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Caldbeck Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Caldbeck Surgery.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Caldbeck Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Practice Manager in Wigton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Caldbeck Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Caldbeck Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Caldbeck Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Caldbeck Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Caldbeck Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Caldbeck Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
