At a Glance
- Tasks: Lead the front-of-house operations and ensure exceptional customer service at our award-winning spa.
- Company: Join the Calcot Collection, a unique group of luxury hotels and spas.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and a supportive work environment.
- Other info: Join us in our commitment to sustainability and making a positive impact.
- Why this job: Be part of a passionate team dedicated to wellness and hospitality in a beautiful setting.
- Qualifications: Experience in management, strong leadership skills, and excellent customer service abilities.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an organised and dynamic Spa Front of House Manager to oversee the front‑of‑house operations at our award winning Club and Spa. The ideal candidate will be passionate about delivering exceptional customer service and leading a team to create a welcoming environment and seamless guest journey. You will be responsible for duty management shifts, recruitment, team performance monitoring, training and development, customer relations, and maintaining high standards across all areas of the spa and Club.
Key Responsibilities
- Duty Management: Oversee daily operations during assigned shifts, ensuring smooth and efficient operation.
- Team Leadership: Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement.
- Customer Service: Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively.
- VIP & Group Management: Take control of all VIP, journalists and press arrivals, ensuring a seamless experience.
- Interdepartmental Collaboration: Build and maintain strong relationships with other departments to enhance overall service delivery.
- Performance Appraisals: Collaborate with the Spa Manager to conduct meaningful bi‑annual appraisals for all team members.
- Staff Management: Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part‑time staff needs are met.
- Facility Maintenance: Ensure that the spa’s public spaces are well‑maintained, tidy, and spotless at all times.
- Food & Beverage Oversight: Manage and review food and beverage service, control beverage stock, and conduct allergen training for staff.
- Revenue Growth: Liaise with the Spa Manager and Spa Director to explore revenue enhancement opportunities and innovative ideas for departmental growth.
- Cleaning Standards: Coordinate with the cleaning team to maintain high cleaning standards in all spa areas.
- Treatment Revenue Management: Manage online late availability in collaboration with the Treatments Manager.
- Operational Responsibilities: Responsible for the opening and closing of the spa, processing and reconciling daily business transactions, and efficiently managing family swim time sessions.
- Inventory Management: Conduct monthly stocktakes of towels and robes, and oversee the ordering of stock as required.
- Compliance: Ensure adherence to GDPR regulations at reception and oversee the functionality of reception equipment.
- Miscellaneous Tasks: Carry out any reasonable tasks requested by the Management Team to ensure smooth spa operations. Be willing to step in during emergencies as needed.
Qualifications
- Proven experience in a managerial role preferably within a spa or hospitality setting.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Ability to handle complaints and resolve issues effectively.
- Proficiency in scheduling software.
- Flexibility to work varied shifts, including evenings and weekends.
If you are a motivated leader with a passion for wellness and hospitality, we invite you to apply for the Spa Front of House Manager position and be a part of our dedicated team!
The Perks
- 28 days holiday per annum, including bank holidays.
- Additional day off for your Birthday.
- Extra holiday day awarded annually up to first 5 years.
- Service charge and tips shared monthly.
- Free meals provided when on duty.
- Free on‑site parking.
- 50% discount on food in the restaurants across all sites.
- £60 bed & breakfast stays within the hotel collection.
- Discounted stays for friends & family.
- Staff Uniform provided.
- Discount on other Pride of Britain hotels.
- 24/7 employee support programme.
- Access to rewards and benefits platform.
- Online fitness and wellbeing platform.
- Pension Scheme.
- Enhanced Maternity & Paternity pay & Adoption pay.
- Cycle to work scheme.
Be part of something special. The Calcot Collection is a small, eclectic group of luxury hotels, restaurants & spa. A warm, family‑oriented culture is at the heart of everything we do, with each location offering its own unique charm and personality. Our management team remains actively committed to reducing our carbon footprint and making our operations more sustainable. We’re proud to have achieved a Silver accreditation with the Earth Check Scheme —a milestone that reflects our ongoing efforts. Together, we’ll keep building on this success, involving every team and sharing ideas to create a more sustainable future.
Spa Front of House Manager in Tetbury employer: Calcot Collection
The Calcot Collection is an exceptional employer, offering a warm, family-oriented culture and a commitment to sustainability in the beautiful Cotswolds. As a Spa Front of House Manager, you will enjoy competitive benefits including 28 days holiday, free meals on duty, and discounts across our luxury hotels and restaurants, all while leading a passionate team dedicated to delivering outstanding customer service and creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Front of House Manager in Tetbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Calcot Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Calcot Collection
Don't be shy about reaching out to Calcot Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Front of House Manager in Tetbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Calcot Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Calcot Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
