Partner Account Director

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us reshape the landscape of customer experience—where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio - the trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers; we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are seeking a Partnership Account Director to join our growing team. In this role, you will be a vital representative of Calabrio within our global partner organization, working closely with reseller and channel partners to drive sales, foster relationships, and expand our partner network. You will leverage strategic business planning, sales incentives, and marketing initiatives to ensure partners achieve their goals while contributing to Calabrio's overall growth.

What You’ll Be Doing (Key Responsibilities):

• Manage and develop a defined set of partners to achieve bookings targets.
• Enable partners to identify and qualify sales opportunities, while connecting them with Calabrio's field account managers.
• Identify, cultivate, and recruit new partners to expand Calabrio's partner ecosystem.
• Utilize partner incentives, sales programs, co-marketing campaigns, and marketing funds to drive bookings.
• Develop and execute business plans with partners that outline sales objectives and growth strategies.
• Maintain ongoing communication with partners to track progress, provide assistance, and share updates on sales programs, marketing initiatives, and product developments.
• Lead and conduct quarterly business reviews (QBRs) to assess results, discuss improvements, and plan for future quarters.
• Oversee onboarding, enablement, training, and initial support for new partners.
• Ensure CRM and contact details are accurate and up to date.
• Collaborate with Partner Marketing to align global programs, incentives, and communication tools.
• Work closely with Calabrio's field sales teams to drive channel-generated revenue.
• Help partner sales teams accelerate sales cycles by improving their ability to identify opportunities, understand Calabrio's solutions, and effectively position our value proposition.
• Drive partner pipeline growth through targeted campaigns and marketing programs.
• Deliver timely and relevant information to partners through personalized and corporate communication channels.
• Align Calabrio's sales initiatives with partner objectives to drive profitable growth.

Success Criteria:

• Increased partner engagement and sales pipeline development.
• Successful execution of business plans and QBRs with assigned partners.
• Growth in channel-generated bookings and revenue contributions.
• Effective onboarding, training, and enablement of new partners.
• Strong collaboration with internal teams, including sales and marketing, to optimize partner performance.

Requirements:

• Degree in business or a related field.
• 5-10 years of experience in partner management, customer account management, marketing, or sales.
• Experience in a fast-paced and evolving work environment.
• Experience working in the contact center industry.

Benefits:

Our Power is Our People, driven by Our Core Values:

• Relentless Innovation: Kick status in the quo.
• Customer Obsessed: Put the customer first. Always.
• Results Matter: Take action that impacts. Every day.
• Ignited by Our Diversity: Invite inspiration from everyone.

What we value most...workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).

As an Innovator with Purpose, you'll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC's Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.