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- Tasks: Shape and promote our Conversational Intelligence solutions through compelling messaging and product launches.
- Company: Join Calabrio, a leader in customer interaction analytics, transforming how businesses connect with customers.
- Benefits: Enjoy a dynamic work environment with opportunities for innovation and collaboration across teams.
- Why this job: Elevate your career by influencing product direction and enabling sales teams in a fast-paced setting.
- Qualifications: 5+ years in Interaction Analytics or Quality Management; strong communication and analytical skills required.
- Other info: Must be willing to travel; ideal for tech-savvy individuals passionate about customer insights.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Calabrio, we are revolutionizing the way organizations connect with their customers, and we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform Calabrio ONE, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights at lightning speed.
Calabrio is looking for a practical, tech-savvy Product Marketing Manager to help shape and promote our Conversational Intelligence solutions. In this role, you’ll be part of an experienced Product Marketing team reporting to the VP of Product Marketing. If you have real-world experience in Interaction Analytics or Quality Management—whether as a Sales Engineer, Consultant or a power user—and are ready to take your career to the next level, we want to hear from you!
What You’ll Be Doing (Key Responsibilities):
- Develop Market Messaging -create consistent, compelling value propositions that resonate with both users and buyers, grounded in a deep understanding of our product’s capabilities.
- Lead Product Launches – coordinate successful rollouts of new products and features across direct and indirect sales channels, ensuring internal teams and partners are set up for success.
- Storytelling – evangelize our products’ benefits, showcase their impact, and influence how the world perceives and adopts our solutions through compelling narratives.
- Enable Sales Teams -provide key product insights, develop training materials, and deliver ongoing support to empower our global salesforce and partners.
- Create Content – build high-quality marketing collateral, including datasheets, case studies, white papers, blog posts, and web content that highlight product features, benefits, and success stories.
- Influence Product Direction -work closely with customers and Product Management to inform roadmap decisions, translating technical features into clear, market-ready messaging.
- Collaborate Cross-Functionally -partner with Sales, Marketing, and Product teams to drive go-to-market strategies in a fast-paced, dynamic environment.
Requirements:
- Experience: At least 5 years working with Contact Center Interaction Analytics and/or Quality Management.
- Experience from Sales Engineering, Marketing, or Product Marketing of B2B SaaS-products.
- Contact Center Industry familiarity or background.
- Education: Bachelor’s degree (or equivalent experience).
- Communication Skills: Excellent written and verbal English proficiency, with strong presentation and storytelling abilities.
- Impact-Driven: Self-motivated technologist who thrives on innovation, problem-solving, and continuous learning.
- Fact Based: Analytical mindset with a focus on data-driven decision-making.
- Cross-Functional Collaboration: Proven ability to work seamlessly with Sales, Marketing, and Product Management.
- Ability to travel.
Expert in Interaction Analytics employer: Calabrio, Inc.
Contact Detail:
Calabrio, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expert in Interaction Analytics
✨Tip Number 1
Familiarize yourself with Calabrio's products, especially the Calabrio ONE platform. Understanding its features and capabilities will help you articulate compelling value propositions that resonate with potential users and buyers.
✨Tip Number 2
Network with professionals in the Contact Center Interaction Analytics space. Attend industry events or webinars to connect with others who have experience in this field, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Develop your storytelling skills by practicing how to present product benefits in a compelling way. This will be crucial for evangelizing Calabrio's solutions and influencing market perception.
✨Tip Number 4
Stay updated on trends in B2B SaaS marketing and interaction analytics. Being knowledgeable about the latest developments will not only enhance your understanding but also demonstrate your commitment to continuous learning during interviews.
We think you need these skills to ace Expert in Interaction Analytics
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Expert in Interaction Analytics position at Calabrio. Tailor your application to highlight relevant experiences that align with their needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Interaction Analytics and your understanding of Calabrio's mission. Use specific examples from your past experiences to demonstrate how you can contribute to their goals.
Highlight Relevant Experience: In your CV, emphasize your experience in Contact Center Interaction Analytics or Quality Management. Include any roles in Sales Engineering or Product Marketing that showcase your ability to drive product messaging and enable sales teams.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure your application reflects your proficiency in written and verbal English. Consider including examples of successful presentations or storytelling in your previous positions.
How to prepare for a job interview at Calabrio, Inc.
✨Understand the Product and Market
Before your interview, make sure you have a solid understanding of Calabrio's products, especially the Calabrio ONE platform. Familiarize yourself with the latest trends in Interaction Analytics and Quality Management to demonstrate your industry knowledge.
✨Prepare Compelling Stories
Since storytelling is a key part of the role, prepare examples from your past experiences where you've successfully communicated product benefits or influenced stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Analytical Skills
Be ready to discuss how you've used data to drive decisions in previous roles. Highlight specific instances where your analytical mindset led to successful outcomes, especially in a B2B SaaS context.
✨Demonstrate Cross-Functional Collaboration
Calabrio values collaboration across teams. Prepare examples that showcase your ability to work with Sales, Marketing, and Product Management. Discuss how you’ve contributed to successful product launches or go-to-market strategies in the past.
