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- Tasks: Shape and promote our Conversational Intelligence solutions through compelling messaging and product launches.
- Company: Join Calabrio, a leader in customer interaction analytics, transforming how businesses connect with customers.
- Benefits: Enjoy a dynamic work environment with opportunities for innovation and collaboration across teams.
- Why this job: Elevate your career by influencing product direction and enabling sales teams in a fast-paced setting.
- Qualifications: 5+ years in Interaction Analytics or Quality Management; strong communication and analytical skills required.
- Other info: Must be willing to travel and collaborate cross-functionally.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Calabrio, we are revolutionizing the way organizations connect with their customers, and we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform Calabrio ONE, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights at lightning speed.
Calabrio is looking for a practical, tech-savvy Product Marketing Manager to help shape and promote our Conversational Intelligence solutions. In this role, you’ll be part of an experienced Product Marketing team reporting to the VP of Product Marketing. If you have real-world experience in Interaction Analytics or Quality Management—whether as a Sales Engineer, Consultant or a power user—and are ready to take your career to the next level, we want to hear from you!
What You’ll Be Doing (Key Responsibilities):
- Develop Market Messaging -create consistent, compelling value propositions that resonate with both users and buyers, grounded in a deep understanding of our product’s capabilities.
- Lead Product Launches – coordinate successful rollouts of new products and features across direct and indirect sales channels, ensuring internal teams and partners are set up for success.
- Storytelling – evangelize our products’ benefits, showcase their impact, and influence how the world perceives and adopts our solutions through compelling narratives.
- Enable Sales Teams -provide key product insights, develop training materials, and deliver ongoing support to empower our global salesforce and partners.
- Create Content – build high-quality marketing collateral, including datasheets, case studies, white papers, blog posts, and web content that highlight product features, benefits, and success stories.
- Influence Product Direction -work closely with customers and Product Management to inform roadmap decisions, translating technical features into clear, market-ready messaging.
- Collaborate Cross-Functionally -partner with Sales, Marketing, and Product teams to drive go-to-market strategies in a fast-paced, dynamic environment.
Requirements:
- Experience: At least 5 years working with Contact Center Interaction Analytics and/or Quality Management.
- Experience from Sales Engineering, Marketing, or Product Marketing of B2B SaaS-products.
- Contact Center Industry familiarity or background.
- Education: Bachelor’s degree (or equivalent experience).
- Communication Skills: Excellent written and verbal English proficiency, with strong presentation and storytelling abilities.
- Impact-Driven: Self-motivated technologist who thrives on innovation, problem-solving, and continuous learning.
- Fact Based: Analytical mindset with a focus on data-driven decision-making.
- Cross-Functional Collaboration: Proven ability to work seamlessly with Sales, Marketing, and Product Management.
- Ability to travel.
Expert in Interaction Analytics employer: Calabrio, Inc.
Contact Detail:
Calabrio, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expert in Interaction Analytics
✨Tip Number 1
Familiarize yourself with Calabrio's products, especially the Calabrio ONE platform. Understanding its features and capabilities will help you articulate how your experience in Interaction Analytics aligns with their offerings.
✨Tip Number 2
Network with current or former employees of Calabrio on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific challenges they face, which you can address in your discussions.
✨Tip Number 3
Prepare to discuss real-world examples from your past experiences that demonstrate your impact in Interaction Analytics or Quality Management. Be ready to share stories that highlight your problem-solving skills and innovative thinking.
✨Tip Number 4
Stay updated on industry trends related to Contact Center Interaction Analytics. Being knowledgeable about the latest developments will not only impress during interviews but also show your commitment to continuous learning.
We think you need these skills to ace Expert in Interaction Analytics
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Expert in Interaction Analytics position at Calabrio. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your Resume: Customize your resume to highlight relevant experience in Interaction Analytics or Quality Management. Use specific examples from your past roles that demonstrate your skills in product marketing, storytelling, and cross-functional collaboration.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your qualifications but also reflects your passion for the role and the company. Mention how you can contribute to Calabrio's mission of enhancing customer interactions through innovative solutions.
Showcase Your Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure that your application materials are well-written and free of errors. Consider including examples of your storytelling abilities or any content you've created that demonstrates your expertise.
How to prepare for a job interview at Calabrio, Inc.
✨Understand the Product and Market
Make sure you have a deep understanding of Calabrio's products, especially the Conversational Intelligence solutions. Familiarize yourself with the market trends in Interaction Analytics and Quality Management to demonstrate your expertise during the interview.
✨Prepare Compelling Stories
Since storytelling is a key part of the role, prepare examples from your past experiences that showcase how you've successfully communicated product benefits or influenced stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Analytical Skills
Be ready to discuss how you've used data-driven decision-making in your previous roles. Highlight specific instances where your analytical mindset led to successful outcomes, particularly in a B2B SaaS context.
✨Demonstrate Cross-Functional Collaboration
Calabrio values collaboration across teams. Prepare examples that illustrate your ability to work effectively with Sales, Marketing, and Product Management. Discuss how you’ve contributed to successful product launches or go-to-market strategies in the past.
