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- Tasks: Shape and promote our Conversational Intelligence solutions through compelling messaging and product launches.
- Company: Join Calabrio, a leader in customer interaction analytics, transforming how businesses connect with customers.
- Benefits: Enjoy a dynamic work environment with opportunities for innovation and collaboration across teams.
- Why this job: Elevate your career by influencing product direction and enabling sales teams in a fast-paced setting.
- Qualifications: 5+ years in Interaction Analytics or Quality Management; strong communication and analytical skills required.
- Other info: Must be willing to travel and have a Bachelor’s degree or equivalent experience.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Calabrio, we are revolutionizing the way organizations connect with their customers, and we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform Calabrio ONE, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights at lightning speed.
Calabrio is looking for a practical, tech-savvy Product Marketing Manager to help shape and promote our Conversational Intelligence solutions. In this role, you’ll be part of an experienced Product Marketing team reporting to the VP of Product Marketing. If you have real-world experience in Interaction Analytics or Quality Management—whether as a Sales Engineer, Consultant or a power user—and are ready to take your career to the next level, we want to hear from you!
What You’ll Be Doing (Key Responsibilities):
- Develop Market Messaging -create consistent, compelling value propositions that resonate with both users and buyers, grounded in a deep understanding of our product’s capabilities.
- Lead Product Launches – coordinate successful rollouts of new products and features across direct and indirect sales channels, ensuring internal teams and partners are set up for success.
- Storytelling – evangelize our products’ benefits, showcase their impact, and influence how the world perceives and adopts our solutions through compelling narratives.
- Enable Sales Teams -provide key product insights, develop training materials, and deliver ongoing support to empower our global salesforce and partners.
- Create Content – build high-quality marketing collateral, including datasheets, case studies, white papers, blog posts, and web content that highlight product features, benefits, and success stories.
- Influence Product Direction -work closely with customers and Product Management to inform roadmap decisions, translating technical features into clear, market-ready messaging.
- Collaborate Cross-Functionally -partner with Sales, Marketing, and Product teams to drive go-to-market strategies in a fast-paced, dynamic environment.
Requirements:
- Experience: At least 5 years working with Contact Center Interaction Analytics and/or Quality Management.
- Experience from Sales Engineering, Marketing, or Product Marketing of B2B SaaS-products.
- Contact Center Industry familiarity or background.
- Education: Bachelor’s degree (or equivalent experience).
- Communication Skills: Excellent written and verbal English proficiency, with strong presentation and storytelling abilities.
- Impact-Driven: Self-motivated technologist who thrives on innovation, problem-solving, and continuous learning.
- Fact Based: Analytical mindset with a focus on data-driven decision-making.
- Cross-Functional Collaboration: Proven ability to work seamlessly with Sales, Marketing, and Product Management.
- Ability to travel.
Expert in Interaction Analytics employer: Calabrio, Inc.
Contact Detail:
Calabrio, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expert in Interaction Analytics
✨Tip Number 1
Familiarize yourself with Calabrio's products and their unique selling points. Understanding the nuances of Calabrio ONE and its AI-driven analytics tools will help you articulate how your experience aligns with their needs.
✨Tip Number 2
Network with current or former employees of Calabrio to gain insights into the company culture and expectations for the Product Marketing Manager role. This can provide you with valuable information that can set you apart during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences in Interaction Analytics or Quality Management. Highlight how you've successfully launched products or created compelling market messaging that resonates with users and buyers.
✨Tip Number 4
Stay updated on industry trends related to Contact Center Interaction Analytics. Being knowledgeable about the latest developments will not only enhance your conversations but also demonstrate your passion and commitment to the field.
We think you need these skills to ace Expert in Interaction Analytics
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Expert in Interaction Analytics position at Calabrio. Make sure you understand the key responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with Contact Center Interaction Analytics and Quality Management. Provide specific examples of how you've contributed to product marketing or sales engineering in previous roles.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure that your application materials are well-written and free of errors. Use clear and compelling language to demonstrate your storytelling abilities.
Tailor Your Application: Customize your cover letter to reflect your understanding of Calabrio's mission and how your background aligns with their goals. Mention specific aspects of their products or market messaging that resonate with you.
How to prepare for a job interview at Calabrio, Inc.
✨Understand the Product and Market
Before the interview, make sure you have a solid grasp of Calabrio's products, especially the Conversational Intelligence solutions. Familiarize yourself with their market messaging and how they differentiate themselves in the industry.
✨Prepare Your Storytelling Skills
Since storytelling is crucial for this role, think about how you can effectively communicate the benefits of products you've worked with in the past. Prepare examples that showcase your ability to influence perceptions and drive adoption.
✨Highlight Cross-Functional Collaboration
Be ready to discuss your experience working with different teams, such as Sales and Marketing. Provide specific examples of how you’ve successfully collaborated to launch products or develop marketing strategies.
✨Showcase Your Analytical Mindset
Given the emphasis on data-driven decision-making, prepare to discuss how you've used analytics in your previous roles. Share instances where your analytical skills led to impactful decisions or improvements in product marketing.
