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- Tasks: Shape and promote our Conversational Intelligence solutions through compelling market messaging and product launches.
- Company: Join Calabrio, a leader in customer interaction analytics, transforming how businesses connect with their customers.
- Benefits: Enjoy a dynamic work environment with opportunities for innovation and collaboration across teams.
- Why this job: Elevate your career by influencing product direction and enabling sales teams in a fast-paced tech landscape.
- Qualifications: 5+ years in Interaction Analytics or Quality Management; strong communication and analytical skills required.
- Other info: Must be willing to travel and collaborate cross-functionally in a vibrant, tech-savvy culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Calabrio, we are revolutionizing the way organizations connect with their customers, and we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform Calabrio ONE, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights at lightning speed.
Calabrio is looking for a practical, tech-savvy Product Marketing Manager to help shape and promote our Conversational Intelligence solutions. In this role, you’ll be part of an experienced Product Marketing team reporting to the VP of Product Marketing. If you have real-world experience in Interaction Analytics or Quality Management—whether as a Sales Engineer, Consultant or a power user—and are ready to take your career to the next level, we want to hear from you!
What You’ll Be Doing (Key Responsibilities):
- Develop Market Messaging -create consistent, compelling value propositions that resonate with both users and buyers, grounded in a deep understanding of our product’s capabilities.
- Lead Product Launches – coordinate successful rollouts of new products and features across direct and indirect sales channels, ensuring internal teams and partners are set up for success.
- Storytelling – evangelize our products’ benefits, showcase their impact, and influence how the world perceives and adopts our solutions through compelling narratives.
- Enable Sales Teams -provide key product insights, develop training materials, and deliver ongoing support to empower our global salesforce and partners.
- Create Content – build high-quality marketing collateral, including datasheets, case studies, white papers, blog posts, and web content that highlight product features, benefits, and success stories.
- Influence Product Direction -work closely with customers and Product Management to inform roadmap decisions, translating technical features into clear, market-ready messaging.
- Collaborate Cross-Functionally -partner with Sales, Marketing, and Product teams to drive go-to-market strategies in a fast-paced, dynamic environment.
Requirements:
- Experience: At least 5 years working with Contact Center Interaction Analytics and/or Quality Management.
- Experience from Sales Engineering, Marketing, or Product Marketing of B2B SaaS-products.
- Contact Center Industry familiarity or background.
- Education: Bachelor’s degree (or equivalent experience).
- Communication Skills: Excellent written and verbal English proficiency, with strong presentation and storytelling abilities.
- Impact-Driven: Self-motivated technologist who thrives on innovation, problem-solving, and continuous learning.
- Fact Based: Analytical mindset with a focus on data-driven decision-making.
- Cross-Functional Collaboration: Proven ability to work seamlessly with Sales, Marketing, and Product Management.
- Ability to travel.
Expert in Interaction Analytics employer: Calabrio, Inc.
Contact Detail:
Calabrio, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expert in Interaction Analytics
✨Tip Number 1
Familiarize yourself with Calabrio's products, especially the Calabrio ONE platform. Understanding its features and capabilities will help you articulate compelling value propositions that resonate with potential customers.
✨Tip Number 2
Network with professionals in the Contact Center industry. Attend relevant webinars or conferences to connect with others who have experience in Interaction Analytics and Quality Management, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Develop your storytelling skills by practicing how to present complex data in an engaging way. This will be crucial for showcasing product benefits and influencing perceptions of Calabrio's solutions.
✨Tip Number 4
Stay updated on the latest trends in B2B SaaS marketing and analytics. Being knowledgeable about current market dynamics will enable you to contribute effectively to product direction and go-to-market strategies.
We think you need these skills to ace Expert in Interaction Analytics
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Expert in Interaction Analytics position at Calabrio. Make sure you understand the key responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with Contact Center Interaction Analytics and Quality Management. Provide specific examples of how you've contributed to product marketing or sales engineering in previous roles.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure that your application materials are well-written and free of errors. Use clear and compelling language to demonstrate your storytelling abilities.
Tailor Your Application: Customize your cover letter to reflect your understanding of Calabrio's products and market messaging. Discuss how your background aligns with their mission to revolutionize customer interactions and how you can contribute to their goals.
How to prepare for a job interview at Calabrio, Inc.
✨Understand the Product and Market
Before your interview, make sure you have a solid grasp of Calabrio's products, especially the Conversational Intelligence solutions. Familiarize yourself with their market messaging and how they differentiate themselves in the industry.
✨Prepare for Storytelling
Since storytelling is a key part of the role, think of examples from your past experiences where you successfully communicated product benefits or influenced stakeholders. Be ready to share these narratives during the interview.
✨Showcase Your Analytical Skills
Given the emphasis on data-driven decision-making, be prepared to discuss how you've used analytics in previous roles. Highlight specific instances where your analytical mindset led to impactful outcomes.
✨Demonstrate Cross-Functional Collaboration
Calabrio values collaboration across teams. Prepare examples that showcase your ability to work with Sales, Marketing, and Product Management. Discuss how you’ve contributed to successful product launches or go-to-market strategies.
