At a Glance
- Tasks: Drive sales and build relationships with customers throughout their home-buying journey.
- Company: Join a leading company in the new homes market with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Diverse team culture with a commitment to personal development.
- Why this job: Be part of a dynamic team making a real impact in the housing market.
- Qualifications: Experience in sales, strong communication skills, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Sales Manager, the Sales Consultant will play a key part in delivering regional sales performance and supporting the Company in achieving its overall profit and growth targets. This is a customer‑facing, target‑driven role requiring a proactive and commercially aware sales professional who is confident working independently while building strong relationships with customers and internal stakeholders.
Responsibilities
- Achieve sales targets in line with quarterly development and regional objectives
- Manage a personal sales pipeline, identifying opportunities and risks and escalating as required
- Act as the main point of contact for customers throughout the home‑buying journey
- Present house types, specifications, options and incentives clearly and accurately
- Negotiate prices and incentives within agreed parameters
- Maintain accurate and timely CRM records from initial enquiry through to completion
- Progress sales through exchange and completion, liaising with solicitors, IFAs, estate agents and surveyors
- Deliver a consistently high standard of customer service and achieve strong customer feedback scores
- Promote the Cala brand, including site, regional and group strategy
- Understand and manage Part Exchange and relevant Government or internal incentives
- Interpret plans and technical drawings and deliver effective home demonstrations
- Build strong working relationships with site teams and support smooth customer handovers
- Work closely with Marketing to understand campaigns, trends and target markets
- Complete required sales, site and market reports accurately and compliantly
- Support the training and development of new sales team members
- Maintain show homes, sales areas and stock plots to Cala presentation standards
About You
You will be a confident, customer‑focused sales professional with a strong understanding of the new homes buying journey. You will balance commercial awareness with exceptional customer care, ensuring compliance, professionalism and a positive brand experience at every stage.
Qualifications
- Experience in a branded, target‑driven sales environment (new homes, retail, hospitality or similar)
- Strong understanding of the end‑to‑end sales process
- Confident use of CRM systems and Microsoft Office
- Knowledge of relevant legislation and compliance requirements (e.g., Consumer Code, GDPR, AML)
- Excellent negotiation, influencing and communication skills
- Highly organised, with strong attention to detail and ability to work under pressure
- Ability to work independently and collaboratively
- Proven track record of achieving sales targets and high customer satisfaction
- Full UK Driving Licence and access to a car
- Weekend working
- Knowledge of mortgage products and affordability
- Experience of using Salesforce
We recognise that a diverse team makes us a stronger and more successful company.
Sales Consultant in Scotland employer: CALA Homes
Cala Homes is an exceptional employer that fosters a dynamic and supportive work culture, where sales consultants are empowered to excel in their roles. With a strong focus on employee development and a commitment to achieving regional sales performance, team members benefit from comprehensive training and growth opportunities. Located in the UK, our new homes sites offer a vibrant environment that encourages collaboration and innovation, making it a rewarding place to build a career in sales.
