Sales Advisor

Based in Aberdeen, in the North East of Scotland, and reporting to the Sales Manager, you will use your negotiating and influencing skills to drive sales of Cala's highly desirable new build homes. You will ensure the efficient management of the sales process from reservation to exchange and completion through our CRM system, while consistently delivering a customer experience of the highest standard.

As Aberdeen’s leading property brand, Cala takes pride in creating communities in the right locations, with the right people who embody our values – Quality, Respect, Delivery and Passion.

To succeed, the right candidate will bring previous sales experience from the housebuilding or customer-facing sector, along with a proven ability to provide a memorable client experience through a consultative approach. You will be passionate and energetic about matching customers with the right home, meeting KPIs, and providing a five-star experience from the initial enquiry to final completion.

• Demonstrate a strong understanding of the local property market
• Input data accurately into the CRM system
• Manage CRM consistently to maintain a strong pipeline
• Maintain the highest standards of presentation across all customer-facing areas
• Adhere to all Health, Safety & Environmental policies
• Conduct market research and gather valuable insights for the sales management and marketing teams
• Process associated administrative tasks efficiently and accurately
• Ensure compliance with industry regulations including: NHQC (New Homes Quality Code), GDPR, Consumer Protection Act

Are you a driven sales professional seeking an opportunity with an award-winning employer? Do you thrive in a dynamic environment and take pride in delivering results? If so, Cala could be the perfect fit for you.

To excel in this role, you will:

• Be resilient, persuasive, and focused on closing sales
• Respond promptly and professionally to customer enquiries, communicating effectively and confidently through phone, email, and in-person meetings
• Meet with customers to guide them through the features and specifications of our developments
• Negotiate prices and offer our range of incentives
• Assist customers in selecting extras and making decisions throughout their home purchase
• Work effectively both independently and as part of a team
• Lead handover meetings, ensuring customers are fully informed and have a smooth moving experience

This role offers excellent career progression and development opportunities within the Cala sales team. Previous experience with an online Customer Relationship Management (CRM) system is essential (Salesforce is desirable), and proficiency in Microsoft Office is essential. Weekend availability, lone working, and flexibility are required, as is a full driving license and access to a vehicle.

If you’re ready to make a difference in the lives of homebuyers and grow your career with a respected brand, we would love to hear from you.

We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision-making, products and services. And we’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute and do their best work.

About Us: The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector-leading build quality, and we have a passion for providing our customers with a great home buying experience. This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry-leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work.