At a Glance
- Tasks: Provide top-notch customer service and administrative support to our regional team.
- Company: Join Cala Group, a leading UK housebuilder with a focus on sustainability and community.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Other info: We value diversity and strive for an inclusive workplace where everyone can thrive.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Previous customer service experience and strong organisational skills are essential.
The predicted salary is between 25000 - 30000 € per year.
Reporting to the Customer Service Manager, the Customer Service Administrator provides high‑quality administrative and customer service support to the regional Customer Service team. This role acts as a first point of contact for customers and supports the coordination of remedial works to ensure customer satisfaction is maintained.
Key responsibilities include, but are not limited to:
- Acting as a first point of contact for customers reporting maintenance or defect issues
- Receiving and handling customer calls, ensuring all interactions are recorded accurately on the Salesforce database
- Coordinating remedial works with purchasers, nominated trades, maintenance and construction teams
- Monitoring progress of maintenance works and keeping customers informed throughout the process
- Taking ownership of customer enquiries to ensure issues are resolved efficiently and within agreed timescales
- Preparing and processing invoices, surveys and associated documentation, ensuring deadlines are met
- Maintaining accurate administrative records and supporting effective case management
- Escalating feedback, recurring issues or customer concerns to the appropriate department where required
- Providing general administrative support to the Customer Service team to support overall service delivery
About You Knowledge, Skills & Experience
- Previous experience in a customer service or administrative role
- Strong organisational skills, with the ability to manage workload effectively and work under pressure
- IT‑literate, with competent use of customer databases and Microsoft Office applications
- Excellent written and verbal communication skills
- Confident, professional and assertive approach when dealing with customers and colleagues
- Flexible approach to workload and changing priorities
- Experience of using Salesforce or a similar CRM system
- Experience working within a housebuilding or construction environment
- Understanding of the housebuilding or build process
We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision‑making, products and services. And we’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute and do their best work.
If we need to adjust anything in our recruitment process to support you, please contact careers@cala.co.uk
About Us
The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector‑leading build quality, and we have a passion for providing our customers with a great home buying experience. This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry‑leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work.
Customer Service Administrator in Glasgow employer: CALA Homes
Cala Group is an exceptional employer, offering a dynamic work environment where you can make a meaningful impact as a Customer Service Administrator. With a strong commitment to employee growth and inclusivity, we provide opportunities for personal development while fostering a culture that values diverse perspectives. Located in the heart of the UK housebuilding sector, our focus on sustainability and innovation ensures that you will be part of a forward-thinking team dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Cala Group's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation professionally.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any previous experience in customer service or admin roles. We want to see how you've handled customer interactions and resolved issues efficiently, so share those stories!
Be Organised and Clear:Since this role involves a lot of coordination and record-keeping, it's important to demonstrate your organisational skills. Use clear headings and bullet points in your application to make it easy for us to see how you manage your workload.
Tailor Your Application:Take a moment to read through the job description and align your application with the key responsibilities and skills mentioned. We love seeing candidates who take the time to connect their experiences with what we're looking for!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at CALA Homes
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what it means to be the first point of contact and how to handle customer enquiries effectively. Be ready to share examples from your past experiences that highlight your ability to resolve issues efficiently.
✨Familiarise Yourself with Salesforce
Since this role involves using Salesforce, make sure you’re comfortable navigating the platform. If you have experience with similar CRM systems, be prepared to discuss how those skills can transfer. We recommend doing a quick online tutorial or refresher to boost your confidence.
✨Demonstrate Strong Organisational Skills
This position requires excellent organisational abilities, so think of ways to showcase your skills during the interview. Prepare to discuss how you manage your workload under pressure and provide specific examples of how you’ve successfully coordinated tasks in previous roles.
✨Communicate Clearly and Confidently
As a Customer Service Administrator, clear communication is key. Practice articulating your thoughts and responses to common interview questions. We suggest doing mock interviews with friends or family to help you feel more at ease and ensure you come across as professional and assertive.
