At a Glance
- Tasks: Support customers with their new homes and coordinate remedial works efficiently.
- Company: Join Cala Group, a leading UK housebuilder focused on quality and sustainability.
- Benefits: Gain valuable experience in customer service and enjoy a supportive work environment.
- Other info: Be part of a diverse team that values your unique contributions and offers growth opportunities.
- Why this job: Make a real difference in customers' lives by ensuring their aftercare experience is outstanding.
- Qualifications: Strong organisational skills and a passion for delivering excellent customer service.
The predicted salary is between 30000 - 40000 € per year.
Reporting to the Customer Service Manager, the Customer Service Coordinator plays a key role in supporting the delivery of a high-quality customer experience following the handover of new homes. This is a busy, customer-facing role responsible for coordinating remedial works, managing a high caseload and acting as a key link between customers, contractors and internal teams.
Key responsibilities include:
- Act as a main point of contact for customers, responding to calls and enquiries, providing support and guidance throughout their warranty period.
- Conduct customer welcome calls, ensuring a positive and informative introduction to aftercare services.
- Coordinating remedial works by liaising with purchasers, contractors and internal teams to ensure work is resolved efficiently and within agreed timescales.
- Managing customer cases end-to-end, ensuring remedial items are progressed, monitored and closed in a timely manner.
- Maintaining accurate and up-to-date records on the customer CRM system.
- Ensuring customer complaints and any complex queries are escalated appropriately and in line with internal procedures.
- Maintaining cost control, including processing invoices and contra-charge notifications.
- Sourcing specialist contractors where required and coordinating their attendance.
- Circulating Customer Service Questionnaires, collating responses and accurately recording results.
- Carrying out general administrative and coordination duties.
- Working collaboratively with internal teams to support effective resolution of customer issues.
About You
We are looking for a highly organised and customer-focused individual to join our team as a Customer Service Coordinator. This is a fast-paced and rewarding role where you will play a key part in delivering an outstanding aftercare experience for our customers once they have moved into their new homes.
Knowledge, Skills & Experience
- Experience of delivering excellent customer service in a fast-paced environment.
- Strong coordination, administrative and organisational skills, with the ability to prioritise a high workload.
- Excellent interpersonal skills, with confidence handling challenging customer interactions.
- Flexible approach to daily tasks and changing priorities.
- Educated to GCSE (or equivalent) level in English.
- Understanding of the housebuilding or construction process.
We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision-making, products and services. And we’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute and do their best work.
If we need to adjust anything in our recruitment process to support you, please contact careers@cala.co.uk.
About Us
The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector-leading build quality, and we have a passion for providing our customers with a great home buying experience. This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry-leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work.
Customer Service Coordinator employer: CALA Homes
Cala Group is an exceptional employer, offering a dynamic and inclusive work environment where employees can thrive while delivering outstanding customer service in the housebuilding sector. With a strong focus on personal growth and development, staff are encouraged to contribute their unique perspectives, ensuring a vibrant workplace culture. Located in key regions across the UK, Cala provides meaningful opportunities to be part of a transformative journey in creating sustainable communities, making it an attractive choice for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your skills align with what they’re looking for, especially in customer service and coordination.
✨Tip Number 3
Show off your personality! During interviews, let your passion for customer service shine through. Share stories that highlight your problem-solving skills and ability to handle challenging situations.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows you’re genuinely interested and keeps you on their radar.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and coordination. We want to see how your skills match the role of a Customer Service Coordinator, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent interpersonal skills. Use clear and concise language in your application, and maybe even share an example of how you’ve handled challenging customer situations in the past.
Highlight Your Organisational Skills:As a Customer Service Coordinator, being organised is key! In your application, mention any tools or methods you use to manage your workload effectively. We love to see candidates who can juggle multiple tasks while keeping everything on track.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company culture. Plus, we’re excited to see your application come through!
How to prepare for a job interview at CALA Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with the key tasks like managing customer cases and coordinating remedial works. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service, especially in fast-paced environments. Think about challenging interactions you've handled and how you resolved them. This will highlight your interpersonal skills and ability to stay calm under pressure.
✨Be Organised and Proactive
Since this role requires strong organisational skills, come prepared with a plan for how you would manage a high caseload. You could even outline a mock schedule or prioritisation strategy to show your proactive approach to workload management during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for case management, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
