At a Glance
- Tasks: Deliver excellent customer service and undertake remedial works for purchasers.
- Company: Cala Homes Chiltern Ltd, a leading UK housebuilder focused on sustainability.
- Benefits: 34 days holiday, private healthcare, ULEV car scheme, and retail discounts.
- Other info: Inclusive work environment with opportunities for personal growth and development.
- Why this job: Join a dynamic team making a real impact in creating vibrant communities.
- Qualifications: Experience in joinery or multi-trade building, with a full driving licence.
The predicted salary is between 22680 - 27720 £ per year.
Cala Homes Chiltern Ltd are looking for a Customer Service Operative with a passion for delivering excellent customer service to join their team based in Bourne End. Reporting to the Customer Service Manager, you will be responsible for undertaking remedial works for purchasers and occasionally working with external trades.
About You
Responsibilities include, but are not limited to:
- Reporting and correction of minor faults, including full reinstatement of emergency work
- Communicating regularly with our office team, contractors and suppliers
- Representing Cala when working in customers’ homes and ensuring customers are happy with any repairs carried out
- Attending weekly departmental meetings and keeping all paperwork up to date
Ideally, you will be an experienced joiner, but we will also consider candidates with a multi-trade building background. You will also need:
- Knowledge and understanding of Health and Safety regulations
- Confidence working at height and using ladders safely
- A full driving licence
- The ability to work efficiently and effectively without supervision
Cala have invested in their future sustainability strategy and you will receive an electric vehicle to complete your daily commute to working locations.
We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision-making, products and services. And we’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute and do their best work. If we need to adjust anything in our recruitment process to support you, please contact careers@cala.co.uk
About Us
The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector-leading build quality, and we have a passion for providing our customers with a great home buying experience. This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry-leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work.
Benefits include:
- 34 days holiday (including public holidays and increasing by a day each year to a maximum of 40)
- The option to buy or sell up to 5 days holiday
- Private healthcare
- Enhanced salary sacrifice pension contributions of 5% employee, 10% employer
- ULEV car scheme
- Employee Assistance Programme
- Retail discounts
- Much more! (Some benefits will be pro-rated if you were to join on a part time basis)
Customer Service Operative in Bourne End employer: CALA Homes
Cala Homes is an exceptional employer, offering a dynamic work environment in Staines-upon-Thames where you can thrive as a Customer Service Coordinator. With a strong focus on employee development and a commitment to delivering outstanding customer experiences, we provide ample opportunities for growth and advancement within the company. Our collaborative culture fosters teamwork and innovation, making it a rewarding place to build your career while contributing to the creation of beautiful new homes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operative in Bourne End
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CALA Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CALA Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Operative in Bourne End
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CALA Homes:Your cover letter is your chance to shine! Tell us why you want to work at CALA Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CALA Homes!
How to prepare for a job interview at CALA Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
