Role Purpose:
As a member of our small team of Solutions Engineers, you will support Salesforce and other Customer applications used by our Sales, Marketing and Customer Service teams to deliver an outstanding customer journey. Your goal will be to deliver solutions that add value to our end users and ultimately our customers.
As a member of our small team of Solutions Engineers, you will support Salesforce and other Customer applications used by our Sales, Marketing and Customer Service teams to deliver an outstanding customer journey. Your goal will be to deliver solutions that add value to our end users and ultimately our customers.
Collaborating closely with business stakeholders as part of an Agile Product team, you will help optimise our business processes, enable data-driven decision-making, and set our teams up for success.
You will be part of a Technology team committed to delivering a 5-star service to our customers and maintaining the highest standards.
This role is office-based, requiring a minimum of two days per week at our Head Office in Edinburgh.
Key Responsibilities / Deliverables:
- Gather, understand and document business problems, detailed system requirements/user stories and acceptance criteria.
- Design and build solutions that use out-of-the-box Salesforce functionality and best practice to meet customer needs whilst always aligning with company and product roadmap objectives.
- Peer review and challenge solution designs.
- Conduct testing (QA) activities aligned to acceptance criteria to ensure quality solutions are delivered.
- Deploy platform changes through the development pipeline following change control best practice.
- Create and maintain detailed documentation for all solutions to ensure business problems, user stories, acceptance criteria, solution designs, test plans and support guides are thoroughly and consistently documented using standard templates and centralised repository.
- Responsible, along with the other members of development team, for maintaining the health of the Salesforce platform and striving to minimise technical debt.
- Troubleshoot and resolve technical issues should they arise.
- Establish and maintain positive collaboration and professional relationships with internal and external customers, team members and vendors/partners.
- Spend 10% of your time on your personal development aligned to personal and business needs.
About You
Knowledge, Skills and Abilities:
- As a minimum Salesforce Administrator Certified.
- At least 2-3 years’ experience in a Salesforce Administrator role or similar.
- Proven skills configuring solutions in Salesforce using ‘out-of-the-box’ features.
- Experience of deploying changes from test to production environments – knowledge of Copado, or similar, is desirable.
- Working knowledge of Software Development Life Cycle and Agile (Scrum) project methodologies.
- Experience working with Salesforce managed packages.
- Knowledge of any of the following packages is desirable – Conga Composer & Sign, Asperato, Natterbox, Own Backup, Onfido.
- Strong written and interpersonal skills with the ability to effectively collaborate with all stakeholders from end users to senior executives.
- Good problem-solving skills and attention to detail.
- Experience defining business requirements, writing user stories and creating detailed design and support documentation.
- Exposure to Jira and Confluence desirable.
We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision-making, products and services. And we’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute and do their best work. If we need to adjust anything in our recruitment process to support you, please contact [email protected]
About Us
The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector-leading build quality, and we have a passion for providing our customers with a great home buying experience. This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry-leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work.
We offer an excellent benefits package of 34 days holiday (including public holidays and increasing by a day each year to a maximum of 40), the option to buy or sell up to 5 days holiday, private healthcare, enhanced salary sacrifice pension contributions of 5% employee, 10% employer, ULEV car scheme, Employee Assistance Programme, retail discounts and much more! (Some benefits will be pro-rated if you were to join on a part time basis)
Solutions Engineer (Customer) in Edinburgh employer: CALA Group
Cala Group is an exceptional employer, offering a vibrant work culture that prioritises personal growth and inclusivity. As a Customer Service Coordinator, you will play a vital role in delivering high-quality customer experiences while benefiting from an impressive package of 34 days holiday, private healthcare, and a supportive environment that encourages your unique contributions. Join us in shaping sustainable communities and enjoy the opportunity to thrive in a dynamic and rewarding workplace.
