At a Glance
- Tasks: Join our team to deliver top-notch customer service and handle repairs in customers' homes.
- Company: Cala Homes is a leading UK housebuilder focused on creating sustainable communities with exceptional design.
- Benefits: Enjoy an electric vehicle for commuting and a supportive, inclusive work environment.
- Other info: We embrace diversity and are committed to making adjustments to support all applicants.
- Why this job: Be part of a transformative company that values your contributions and offers personal growth opportunities.
- Qualifications: Experience in joinery or multi-trade building, with strong communication skills and a full driving licence required.
The predicted salary is between 24000 - 36000 £ per year.
Cala Homes SHC Ltd are looking for a Customer Service Operative with a passion for delivering excellent customer service to join their team based in Dorking. Reporting to the Customer Service Manager, you will be responsible for undertaking remedial works for purchasers and occasionally working with external trades in Surrey, Kent & Sussex.
Responsibilities will include:
- Carrying out decorative making-good settlement works
- The reporting and correction of minor faults, including full reinstatement of emergency works
- Communicating regularly with our office team, contractors and suppliers
- Ensuring that our customers are happy with any repairs carried out
- Attending weekly departmental meetings and keeping all paperwork up to date
Ideally, you will be an experienced joiner, but we will also look at candidates that have a multi-trade building background. You must have knowledge and understanding of Health and Safety regulations. You should feel comfortable working at height and using ladders safely. Excellent communication skills are essential as is a full driving licence and the ability to work efficiently and effectively without supervision.
Cala have invested in their future sustainability strategy and you will receive an electric vehicle to complete your daily commute to working locations.
We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision-making, products and services. We’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute and do their best work.
If we need to adjust anything in our recruitment process to support you, please contact (url removed).
The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector-leading build quality, and we have a passion for providing our customers with a great home buying experience.
This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry-leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work.
Customer Service Operative in Dorking employer: CALA Group
Cala Homes SHC Ltd is an exceptional employer, offering a dynamic work environment in Dorking where customer service excellence is at the forefront. With a strong commitment to sustainability, employees benefit from innovative practices such as electric vehicles for commuting, alongside opportunities for personal growth and development within a diverse and inclusive culture. Join us to be part of a team that values your contributions and strives to create vibrant communities while ensuring you feel valued and supported in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operative in Dorking
✨Tip Number 1
Familiarise yourself with Cala Homes' values and mission. Understanding their commitment to sustainability and customer service will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Highlight any relevant experience in customer service or multi-trade work during your conversations. Be prepared to discuss specific examples where you've successfully resolved customer issues or completed similar tasks, as this will demonstrate your capability for the role.
✨Tip Number 3
Prepare questions to ask during your interview that reflect your interest in the company’s approach to sustainability and team dynamics. This shows that you are not only interested in the role but also in contributing to their long-term goals.
✨Tip Number 4
Make sure to emphasise your communication skills and ability to work independently. Since you'll be representing Cala in customers' homes, demonstrating your professionalism and reliability will be key to landing the job.
We think you need these skills to ace Customer Service Operative in Dorking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any multi-trade skills you possess. Emphasise your ability to communicate effectively and your understanding of Health and Safety regulations.
Craft a Strong Cover Letter:In your cover letter, express your passion for delivering excellent customer service. Mention specific examples of how you've successfully handled customer interactions or remedial works in the past.
Showcase Your Skills:Clearly outline your skills related to the role, such as joinery experience, communication abilities, and your comfort with working at height. This will demonstrate that you are well-suited for the position.
Highlight Your Values:Cala Homes values diversity and sustainability. In your application, mention how your personal values align with theirs, and express your enthusiasm for contributing to an inclusive work environment.
How to prepare for a job interview at CALA Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Technical Skills
Since the role may require some technical knowledge, be prepared to discuss your experience with remedial works and any relevant trades. Highlight your joinery skills or multi-trade background to show you can handle the responsibilities.
✨Communicate Effectively
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you would communicate with customers, contractors, and office teams.
✨Understand Health and Safety Regulations
Familiarise yourself with health and safety regulations relevant to the construction industry. Be prepared to discuss how you ensure safety while working at height or using ladders, as this is a key aspect of the job.
